Skip to main content
lidiag48384055
lidiag48384055
Participant
March 2, 2016
Answered

When I try to open a file it sais - "Error! Check activation"

  • March 2, 2016
  • 1 reply
  • 655 views

Hi there,

When I try to open the file I've downloaded from the library it says "Error! Check activation"

I have my personal Adobe ID assigned to my laptop - does that mean I can't read books borrowed from University library?

Thank you

L

    This topic has been closed for replies.
    Correct answer jupiter4711

    As I had the same problem, I contacted Customer Car with above link.

    The agent "Tshering" told me to go to the forum and ask for help here.

    My situation:

    Windows 10 pro 64bit 1511 german

    ADE 4.5.1.139278 german

    error message "Error! Check activation"

    ---

    What i have done:

    1. reinstall ADE - no change, and it said: already authorized

    2. tried to deactivate the authorization - failed with message: cannot be done in the moment, try later

    3. contacted Customer support, - failed with message: contact forum, they will help you

    1 reply

    S
    Adobe Employee
    Scott V
    Adobe Employee
    March 2, 2016

    Hi Lidia,

    Can you contact our Digital Editions Chat agents here? They can help you with your Digital Editions activation.

    Contact Customer Care

    Thanks

    Scott

    J
    jupiter4711Correct answer
    Participant
    March 2, 2016

    As I had the same problem, I contacted Customer Car with above link.

    The agent "Tshering" told me to go to the forum and ask for help here.

    My situation:

    Windows 10 pro 64bit 1511 german

    ADE 4.5.1.139278 german

    error message "Error! Check activation"

    ---

    What i have done:

    1. reinstall ADE - no change, and it said: already authorized

    2. tried to deactivate the authorization - failed with message: cannot be done in the moment, try later

    3. contacted Customer support, - failed with message: contact forum, they will help you

    lidiag48384055
    lidiag48384055Author
    Participant
    March 2, 2016

    Thank you. Lidia

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices