A

Anonymous

Answered

No improvements with the update

Forum|Forum|4 years ago
April 15, 2021
3 replies
657 views

I still have the same issues with Dimension as I had before the update.

First point:

Dimenision tells me I'm not connected to Creative Cloud.
Creative Cloud Desktop app tells me: everything is fine.

Second point:

Whatever object I drag in the work area is not visible. I can see the objects on the objects list, but that's it.

I have these issues for weeks, and I hoped the update brings a fix.

This topic has been closed for replies.

Correct answer

Try to sign out from CC and then go to https://account.adobe.com to check with your account details.

If you find any strange thing please use How to contact Adobe support - Adobe Support Community - 11843852

link to contact support.

After signing out of the cc desktop app and signing again, I started Dimension and got an error message that I have to sign in with no further explanations. Then I started Illustrator, and there I saw the reason: There was still a connection between the account and the old PC.

I was able to unsign from the old PC in that dialog box.

Now I can start Dimensions without the cloud error message.

Nevertheless, when I create an object, the main problem remains that it is not visible in the work area.

BTW: I tried to find the section where I could manage my devices with my online account. No way. I just couldn't find it. It must be a top-secret place. I've found these instructions from 2016: https://community.adobe.com/t5/digital-editions/manage-authorized-devices/m-p/3948262#M11277

But as it seems, Adobe moved this area to another place. Does anybody know how to find the "Activated devices" section on your Adobe account?

Ussnorway7605025

Brainiac

the senario you describe has happened to me before... in my case (and I assume yours) Dimension is linked to the old computer and thinks you are trying to run your enterprise account on two machines

A

Anonymous

That sounds reasonable, but how come? The old PC is gone. I had a fresh installation on the new PC 2 or 3 months ago. There is no link between the old and the new PC. Therefore I assume that this information ("Dimension is linked to the old computer") comes from the Adobe cloud. The question is, how to get rid of it?

A

Anonymous

Correct answer

Try to sign out from CC and then go to https://account.adobe.com to check with your account details.

If you find any strange thing please use How to contact Adobe support - Adobe Support Community - 11843852

link to contact support.

After signing out of the cc desktop app and signing again, I started Dimension and got an error message that I have to sign in with no further explanations. Then I started Illustrator, and there I saw the reason: There was still a connection between the account and the old PC.

I was able to unsign from the old PC in that dialog box.

Now I can start Dimensions without the cloud error message.

Nevertheless, when I create an object, the main problem remains that it is not visible in the work area.

BTW: I tried to find the section where I could manage my devices with my online account. No way. I just couldn't find it. It must be a top-secret place. I've found these instructions from 2016: https://community.adobe.com/t5/digital-editions/manage-authorized-devices/m-p/3948262#M11277

But as it seems, Adobe moved this area to another place. Does anybody know how to find the "Activated devices" section on your Adobe account?

Ussnorway7605025

Brainiac

you only see that icon when there is an error
Dimension can not see the creative cloud app on your system so shows the error icon... its an error at your end and will be ~~notwork~~ network related but we can't help without more details

what build of Dimension?
Apple Mac or Windows?
is this a personal, school or enterprise account?
Vpn, school proxy server... is Adobe creative cloud running in the background BEFORE starting Dimension?
actual system specs?

A

Anonymous

Dimension version: 3.4.1

Windows 10 Enterprise 20H2 Build 19042.804

Enterprise Account

Adobe Creative Cloud is running in the background, and it is connected. All other CC Applications (PS, Illustrator, InDesign, Animate, etc.) have no such issues.

Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz

16.0 GB Ram

NVIDIA Quadro Pro P2200 driver version 461.40 (latest)

The whole system had a clean installation 2 months ago. Everything has worked fine without any issues except Dimension. I had the installation on an older PC last year, and Dimension worked as it should. Actually, I've got the new PC to have a bit more power for 3D applications. At least, Blender works 😉

nevertheless, it would be great to get this running.

Ares Hovhannesyan

Community Expert

Which version are in screenshot? Cloud and return icon isn't appear in my latest build?

Also did you try Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

A

Anonymous

You are right. On my private PC, Dimension is running without any issues, and there is no cloud symbol. I assume you can see that symbol only if Dimension thinks there is no cloud connection for whatever reason.

Ares Hovhannesyan

Community Expert

Did you try to signout from your account from on your private PC and try on new one? May be there is any conflict with your Adobe ID?

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