Account Issues

Question

I already have an adobe account that I pay for monthly, the money came out of my bank account 2 days ago for the month of March, but when I log in to my adobe account now it says I have the free version and that I need to purchase a license, but I already have one. How do I get this fixed
 
[Moved from Community Help (which is about the forums) to a better forum... Mod]

John T Smith · Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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