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RichardCott
New Participant
July 18, 2013
Question

Acrobat X setup from Creative Suite 6

  • July 18, 2013
  • 1 reply
  • 1159 views

Trying to install CS 6 from CD and it fails on installing Acrobat X every time, no meaningful error given. THis is on a Windows 7 latpop, have ninstalled from same CD onto two other machines, one of similar configuration, successfully.

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    1 reply

    A
    Adobe Employee
    AdityaKalania
    Adobe Employee
    July 18, 2013

    Please try to download the CS6 suite trial, and then try to install the suite.

    Can you also check the installation log from C:\Program Files (x86)\Common Files\Adobe\Installers.

    - Open the latest log file in notepad

    - Scroll to the very bottom

      - copy the content after Summary and paste it here.

    R
    RichardCottAuthor
    New Participant
    July 19, 2013

    Thanks Aditya, pasted below as requested.

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 |  - 0 fatal error(s), 2 error(s)

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | Win OS version: 6.1.1.0  Type: 1

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 |

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | ----------- Payload: Acrobat Professional 10.0.0.0 {AC76BA86-1033-F400-7760-000000000005} -----------

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | ERROR: Install MSI payload failed with error: 2 - The system cannot find the file specified.

    MSI Error message:

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | ERROR: Third party payload installer AcroPro.msi failed with exit code: 2

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 |

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | Please search the above error string(s) to find when the error occurred.

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | These errors resulted in installer Exit Code mentioned below.

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | -------------------------------------------------------------------------------------

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 |

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | Exit Code: 6 - Silent workflow completed with errors.

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | END - Installer Session

    07/19/13 14:52:47:725 | [INFO] |  | OOBE | DE |  |  |  | 2228 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    A
    Adobe Employee
    AdityaKalania
    Adobe Employee
    July 22, 2013

    Hi Richard,

    Please follow the KB doc : http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

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