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sj41
Participating Frequently
October 1, 2012
Question

Activated CS6 reverting to trial

  • October 1, 2012
  • 3 replies
  • 37420 views

I have Photoshop CS6 on Windows 7 (64 bit).  When I activate it, activation seems to be successful, but a few hour later it reverts to the trial edition.  I have been in contact with Tech Support every day for over 10 days now with no resolution of the problem.  We have tried stopping Windows Management Instrumention, installing as administrator, installing into a new account, installing (updating) Adobe Application manager, several other things I have forgotten.  I have given over (remote) control to a rep using "Connect" (don't know what he did -- too fast), but nothing has worked.  Tech Support finally told me that this is a known issue.  Has anyone on this forum experienced it?  I tried searching, but didn't find anything.

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      3 replies

      W
      werdiam
      Participating Frequently
      October 3, 2020

      I just had this happen to my PS CS6 version on my Mac. I was using PS last night but when I tried to open it today I get a message saying I need to license as the extended trial has ended. Any idea what causes this and how to I get rid of the problem?

      Thanks

      O
      out-to-dry
      Participant
      August 21, 2021

      I also started to get this after having it work flawlessly for years. Might be connected to a bridge program in my case. If I launch it from withing the bridge it goes to trial but seems to work OK if I launch it on its own. 

      I do need to use these bridges to be able to edit my files while I'm working in other apps.

      A
      Anonymous
      October 8, 2012

      sj41

      I have had this same problem since June with CS6 Production Premium on win7 64 bit (installed from DVD on Dell XPS15 laptop). As you state, this is a known problem. It has been with "engineering" for over a month, but that doesn't stop front-line support from having customers waste hours going through troubleshooting that won't work ; though to be fair it looks like your troubleshooting was some of the stuff they tried with me most recently and it looks like your experience of using different admin accounts etc has not long term benefit for the affected user (like my experience). See these discussions for more info on this problem:

      http://forums.adobe.com/message/4591392#4591392

      http://forums.adobe.com/message/4701379#4701379

      http://forums.adobe.com/message/4751655#4751655

      regards

      Alan

      S
      sj41Author
      Participating Frequently
      October 9, 2012

      Alan -- thanks for the note and the links.  Even though an Adobe rep said it was a known issue, I was beginning to believe I was the only victim.

      I now have 14 days left on the trial and have not heard from Adobe in 5 days -- even though I was told that I would hear by the weekend.  Is anyone home?

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      October 12, 2012

      They think it is something to do with the Windows Management Instrumentation (WMI) service. If I turn my WMI off in msconfig.exe and restart, and then re-register a CS6 64bit app all of the CS6 apps activate and stay activated (well through 3 reboots over 3 hours, which is much longer than I normally get). The only problem is that turning off the WMI service also turns off my antivirus and a few other things, which is not good. I am now going to turn it back on and see what happens.

      Apparently, on some PCs the WMI makes adobe's activation software think the PC is a new machine - repeatedly. The fix, if it is WMI, will also involve Microsoft...

      Alan


      Apb_liv you will want to reference the document listed in message #17.  We will be updating this document once an update is available.

      sudarshan.t
      sudarshan.t
      Inspiring
      October 1, 2012

      That sounds weird. Do you get any error messages or code when this happens?

      Anyway, I'll escalate this issue to the Adobe Team. They'll revert to you directly.

      S
      sj41Author
      Participating Frequently
      October 1, 2012

      No error messages, just the trial version (extended) dialog.  Sometimes it says I have 0 days, sometimes -1 days, sometimes 30 days, and sometimes 20-something days.  I have a case number if a team member ever contacts me.

      sudarshan.t
      sudarshan.t
      Inspiring
      October 2, 2012

      Are you on Creative Cloud membership with the application that is auto-reverting to trial?

      If you are, try the steps outlined here to see if it helps: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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