Adobe Activation Device Error/Bug

Forum|Forum|4 years ago
May 14, 2021
1 reply
1139 views

I currently have only 1 computer with the Adobe apps installed for use, and my account permits 3. However, Adobe has an error or bug because it's storing instances of the same computer. And ironically, the devices are identified identically with my computer name. It seems to happen when Windows 10 has been updated. It's annoying but doesn't seem to affect my use. Just thought I'd put it out there.

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kglad

Community Expert

you have a team or enterprise account? (individual accounts only allow 2 concurrent activations.)

L

loydj55115137Author

Participating Frequently

Basically, it's NOT identifying my computer as one already activated and it should. It's a significant error/bug. The first time it occurred (a few months ago), I simply deactivated ONE of the listed devices (all identical names of my current computer name). The 2nd time it occurred (maybe a month ago or so), I deactivated ALL the listed devices (which were all the same device) thinking that it would resolve. And this 3rd time, it happened again after a Windows update. Wonder if it's a cache issue somewhere... but I'm just guessing.

kglad

Community Expert

did you follow the suggestion above, and if so, is there a current problem?

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