Skip to main content
B
brand350cid
Participating Frequently
January 15, 2017
Question

Adobe Application Manager: "some updates failed to install"

  • January 15, 2017
  • 1 reply
  • 3415 views

I have been receiving notifications to update applications for well over a year.  Each attempt to do so results in the following message (screenshot below).  No specific reason is given.  I am using a licensed product.  Clicking "customer support" brings me to a page stating "upgrade error: this serial number is not for a qualifying product".  

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 15, 2017

    update by downloading the files directly and then applying them:  http://www.adobe.com/downloads/updates/

    B
    brand350cidAuthor
    Participating Frequently
    January 18, 2017

    I downloaded the files as directed. Unable to install manually. Receiving the following message.

    phubenthal
    phubenthal
    Participating Frequently
    January 19, 2017

    Yes Phubenthal the steps described in the document, and offered by Kglad in post #7, are required to allow Creative Suite installations to be successful under macOS Sierra.


    Thanks, Jeff.  Before I follow those steps, should I uninstall my currently installed CS5 apps  ?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices