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Adobe audition only install on fresh user error code 21

Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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hello everyone

as the title says it only can be installed on a fresh user I don't know what made my current user not work and gave me this weird error!

I don't wanna change my user is there any setting in my user files or files that could be leftover from my previous adobe audition insttlation?

thanks

adobe_93ps

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correct answers 1 Correct answer

Community Beginner , Apr 30, 2022 Apr 30, 2022

Thanks for the suggestions didn't help

what I did was just install adobe audition on new user and then delete that user and use my previous user to run the adobe audition.

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Community Expert ,
Apr 20, 2022 Apr 20, 2022

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the message says your computer does not meet minimum specs:

 

Audition System requirements (adobe.com)

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Community Beginner ,
Apr 22, 2022 Apr 22, 2022

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please read my message carefully

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Community Expert ,
Apr 22, 2022 Apr 22, 2022

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uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Beginner ,
Apr 30, 2022 Apr 30, 2022

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Thanks for the suggestions didn't help

what I did was just install adobe audition on new user and then delete that user and use my previous user to run the adobe audition.

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Community Expert ,
Apr 30, 2022 Apr 30, 2022

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you're welcome 

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