Adobe Creative Cloud can't connect to server

[Kachenchai]

Don't know what happened, creative cloud app just can't connect to server since 2 days ago. I have never set any firewall and it is turned off. Quitting and relaunch doesn't solve the problem. Please help.

I

[hyunseops62335171]

I have the same problem.

[arij2010 · Accepted solution]

Hi:

Check your Hosts file as explained here :

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

[Kachenchai]

I already reset the hosts file by using Limited Access Repair tool​ but the problem still doesn't solve.

[hyunseops62335171]

I've already done but these ways are not working.

[hyunseops62335171]

Are you able to connect adobe server now?

Could you check it?

[arij2010]

No problem for me .If you have a mobile connection 4G ,try to share it with your machine and test .

[Kachenchai]

by using shared 4G from my mobile, the problem is still persist

[Kachenchai]

I did follow your link to Resolve connection errors... but I got these,

I hit the link

but I got this

then I went to next step and hit the first link

but I got this

[arij2010]

Test this :

1 - Run the Activity monitor to quit these processes .

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

MAC HD/Users/<user folder>/Library/Application Support/Adobe/OOBE

MAC HD/Library/Application Support/Adobe/SlStore

MAC HD/Library/Application Support/Adobe/SlCache

3-

-> Give write and read permissions to Adobe these 2 Adobe folders :

MAC HD/Users/<user folder>/Library/Application Support

MAC HD/Library/Application Support/

[Kachenchai]

Can not stop these to work, they re-work by themselves

Adobe IPC Broker

CCXProcess

CoreSync

So...?

[arij2010]

it means that you still have some Adobe apps or activation window open .Check for open apps or PDApp process .

[Kachenchai]

I was pretty sure that I close all processes and quit all app related to Adobe already, except three above processes that re-work by themselves.

[arij2010]

And now?

[Kachenchai]

I have done nothing yet. I think it's caused by Adobe issue. Some of us just have affected now.

[arij2010]

Ok good luck .

[hyunseops62335171]

Now I also have this problem although any adobe program was not installed before.

[스튜디오다움]

I have the same problem.

please rosolve this problem, adobe!!

[petzs42944252]

I have the same problem.

please rosolve this problem

[聡佐87911307]

same issue here too. no firewall issue. does adobe announce any server issue?

[arij2010]

All Adobe servers seems to be on green :

Adobe Status

[Kachenchai]

Now It is connecting!

I just click "Retry" and it connect!

[longmeadow]

I just had the same issue when updating to Catalina.  Apparently I had Norton on the machine at one point and I then ran the utility at this page: https://support.norton.com/sp/en/nz/home/current/solutions/kb20080427024142EN

Once I did that, all worked with my adobe account.

[images4]

Well I've been through all of the online fixes multiple times and ONLY have a problem connecting to Adobe Servers.  It is my opinion that they are don't really care what paying customers experience.  All other software connects trouble free.  Creative Cloud Desktop is almost constant problems.  It's sad right?

[Thowden]

Hi All

Yes this is still happening. It is a regular constant issue for me. At least once a month I get to waste my time debugging Adobe crap. If the Creative Cloud launcher app can access my account and I launch Illustrator or Photoshop from there, then surely it should "know" I have authenticated.

But No!

So I am obviously "not connected to the internet"  which I convert to "Adobe are idiots" and the troubleshooting guide is all about "this is a USER problem with the USER's computer and internet".

When in FACT, it is an ADOBE problem with their server authentication system failing to accept that an already authenticated account means that the Internet IS connected and it must be an issue with Adobe servers.

A point highlighted by the fact that to enter this post into the community for Adobe, I had to a) be connected and b) authenticate with my account, to do so.

Adobe just need to do 1 small thing.

Make the Creative Cloud launcher application the single source of truth for internet access and authentication. Each of the applications should not need to access the internet independently. If the local computer can access the users account from the CC Desktop App, then ALL applications licenced to that account should automatically be accessible.

Same stuff, year after year. It has not changed or improved. If there was an alternative that did not require me to unlearn all my Adobe training I'd not be paying for this sub-standard service. The Apps are fine, it is just this rubbish of having to waste time accessing what I have paid for. My only solution is full shutdown and reboot. Which I am now heading off to do yet again.....

Bah humbug!

Tony