Adobe Creative Cloud is missing or damaged

Forum|Forum|8 years ago
April 19, 2017
1 reply
850 views

We have recently had a problem come up with our Adobe Creative Cloud software in our office. After updating the software to v4.0.1.118, we have the following message come up on boot-up:

Occasionally followed by:

We have been able to replicate this problem on several computers running Windows 10. Most of these have the 'Anniversary Update' installed, however a couple of computers have the 'Creators Update' as well. This problem happens on all of these.

Does anybody know what could be causing this problem?

This topic has been closed for replies.

Correct answer Kanikas

Hi Itt4661190,

Please refer the steps shared in help document below:

Error: "Adobe Creative Cloud is needed to resolve this problem"

Let us know if that helps.

Feel free to update the thread for any other query.

Kanikas

Correct answer

Community Manager

Hi Itt4661190,

Please refer the steps shared in help document below:

Error: "Adobe Creative Cloud is needed to resolve this problem"

Let us know if that helps.

Feel free to update the thread for any other query.

I

itt4661190Author

Participant

Hi,

Reinstalling as administrator resolved this problem. We were initially met with an error saying that we didn't have permission to open the application when running as admin, but disabling our 'BeyondTrust PowerBroker' software let us run the program in the end.

Kanikas

Community Manager

Glad it worked.

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