Adobe deactivation and reactivation

[gennarop66244422]

Hi

I need to deactivate Adobe DC standard from my old pc to reactivate on my new pc. Can someone help?

[kglad]

among the 3 ways, open acrobat>click help>deactivate (or sign out).

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Peru Bob]

If you don't have access to the old computer, please go to Adobe Customer Service and only ask to have your activations reset (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

[Shivangi_Gupta]

Hi @gennarop66244422,

I'm just chiming to see if you got your issue resolved. As the experts suggested above, please feel free to reach out to our  support team to get your activated devices reset.

Let us know if you still need help.

Thanks,

Shivangi

[gennarop66244422]

[gennarop66244422]

I engaged discussion with Adobe Systems Incorporated <AdobeCare.24x7@outlook.com>

After several clarification they offered a discounted price for renew my perpetual adobe 

they asked me to pay via Paypal The conversation has in anycase strange approach not fpormal or with courtesy

Below what the y asked me"

"Kindly Validate the transfer you already received the payment receipt and after making the payment you will receive the Adobe Final Paid Invoice with serial number.

We do not have any other payment gateway for perpetual licenses.

on our website you can only subscribe monthly/yearly subscription."

[gennarop66244422]

IS thsi an ordignial and real Adobe email/team or is it a SCAM?

[kglad]

it is a scam. (look for the message's 3 dots for the option to report the scammer to adobe*.)

your acrobat dc license is still valid. no other purchase is needed.

deactivate acrobat on your old computer and then activate on your new one. 

if you nee more help ask here.

*

[gennarop66244422]

Hi



I ca see only Uninstall or Remove from my PC options



What I need to choose?

[kglad]

@gennarop66244422 

what are you looking for and where are you looking?

eg, to activate/deactivate and already installed adobe version, open it > click help > activate/deactivate