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anna38006277
New Participant
April 23, 2022
Question

Adobe Design Standard CS6 - problem with access

  • April 23, 2022
  • 1 reply
  • 682 views

Hello,
I bought an Adobe CS 6 DS license in 2014 and I cannot install the package on my new computer.

I installed the app (I received a download link from support), but I get a notification that I should register the product and I can't because that serial number is already registered to a different email address (and it's not my adress!!). I will lose access to the app in a few days.

On the old computer the applications works fine from 2014. My seller is an authorized Adobe reseller.

Is anyone able to help me? Support can't do anything.

    This topic has been closed for replies.

    1 reply

    T
    Test Screen Name
    Brainiac
    April 23, 2022

    Registering does not make the product work. Activation does. But you will need Adobe's help if it is to install a third time. Please show a screen shot the EXACT messages you get (removing personal info).

     

    Also be sure the new machine has NO Creative Cloud apps, including Acrobat DC, and NEVER DID.

    A
    anna38006277Author
    New Participant
    April 23, 2022

    I have Polish version.I activeted the app on old computer and on new one my e-mail adress is not correct.
    Translate:
    You need log in using Adobe ID and registred the product. (When I entered the serial number, it appeared that the product was already registered)

     

    T
    Test Screen Name
    Brainiac
    April 23, 2022

    I have not seen a message like this, but it does look as if some a restive Cloud app was installed to this computer. This takes over the licensing of CS6. 

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