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_________________4
Inspiring
February 7, 2014
Answered

Adobe Flash CC; crashes after launch

  • February 7, 2014
  • 3 replies
  • 5064 views

Hello, I have just installed Flash CC, and when I go to launch it, the spash sreen apers and says "Loading first run files" (the last thing it says is "Building Workspace"), or somthing like that, then my screen flashes and nothing happens.  I did fing that the Flash.exe process is running, but nothing happens...

I have tried this:

http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html

And I have reinstalled it once.  My other Adobe CC aplications work just fine, but this one :{

Can anyone help?

This topic has been closed for replies.
Correct answer _________________4

Just to continue on your train of thought, it dose crash when it is "Building Workspace", so dose that have anything to do wiht it??


SOLVED:

So I finaly went to customer support, and they advised me to install Flash CC in the default admin accoutn (http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/)

But before I uninstalled it, I wanted to see if it would launch there, and it did, wich led me to the conclusion that some of the user files for Flash CC were bad, so I deleted this folder:

C:\Users\Luke\AppData\Local\Adobe\Flash CC

and now it works fine

:}

3 replies

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_________________4Author
Inspiring
February 8, 2014

Thanks for the input, b/c I found this in the error reports;

2/7/2014 10:14 PMApplication ErrorFaulting application name: Flash.exe, version: 13.1.0.226, time stamp: 0x52b04dde
Faulting module name: adbeapecore.dll, version: 3.4.0.29366, time stamp: 0x51100b84
Exception code: 0xc0000005
Fault offset: 0x00000000000081fe
Faulting process id: 0xce4
Faulting application start time: 0x01cf2451e96a37e7
Faulting application path: C:\Program Files\Adobe\Adobe Flash CC\Flash.exe
Faulting module path: C:\Program Files\Common Files\Adobe\APE\3.4\adbeapecore.dll
Report Id: 284b5f54-9045-11e3-9657-bc5ff465c24d

If someone could interpert, it would be much appreciated.

Mylenium
Mylenium
Brainiac
February 12, 2014

It faults in the Adobe player engine, meaning you have an incompatible version of Flash Player or Adobe AIR already installed. Remove them and reinstall them with a clean install.

Mylenium

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_________________4Author
Inspiring
February 12, 2014

Just to continue on your train of thought, it dose crash when it is "Building Workspace", so dose that have anything to do wiht it??

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_________________4Author
Inspiring
February 8, 2014
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Mylenium
Mylenium
Brainiac
February 8, 2014

You have not provided any system information or otehr details, so how are we supposed to know? Based on your ominous description I'd say the app is simply opening on some invisible area of your desktop like a secondary laptop screen that you have not plugged in, but we realyl can't know...

Mylenium

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