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Participant
December 11, 2012
Question

Adobe Illustrator CS6 Update (version 16.0.3) Installation failed?

  • December 11, 2012
  • 22 replies
  • 20293 views

Adobe Illustrator CS6 Update (version 16.0.3)

Installation failed. Error Code: U44M1P7

Photoshop update work fined.

Macintosh running Mountain Lion.

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    22 replies

    Participating Frequently
    December 18, 2012

    After latest update having problems opening Illustrator but fortunately it will open giving an error message: "Error loading plugins. Drop Shadow.aip"... but allmost every Stylize Effect has disappeared...    From now on I have no interest whatsoever for updating Adobe programs - Photoshop bug with crashing text objects few months ago was painful enough...

    Participating Frequently
    December 14, 2012

    I have the same problem. Dreamweaver's update installed fine though. I don't even know what MacKeeper is. 

    Photoshop 13.1 for Creative Cloud

    Installation failed. Error Code: U44M1P7


    Adobe Illustrator CS6 Update (version 16.0.3)

    Installation failed. Error Code: U44M1P7

    Here's my list of installed applications:

    cd /Applications

    ls

    ./                               Dashboard.app/                   Preview.app/

    ../                              Dictionary.app/                  QuickTime Player.app/

    .DS_Store                        Divvy.app/                       QuikIO.app/

    .localized                       Dropbox.app/                     Reminders.app/

    1Password.app/                   Droplr.app/                      Remote Desktop Connection.app/

    Adobe/                           Espresso.app/                    Safari.app/

    Adobe Bridge CS6/                Evernote.app/                    Sauce.app/

    Adobe Dreamweaver CS6/           FaceTime.app/                    Sip.app/

    Adobe Edge Code Preview.app/     Firefox.app/                     Skitch.app/

    Adobe Edge Inspect.app/          Flux.app/                        Skype.app/

    Adobe Extension Manager CS6/     Font Book.app/                   Spotify.app/

    Adobe Illustrator CS6/           Found.app/                       Stickies.app/

    Adobe Muse.app/                  FreeMemory Pro.app/              Sublime Text 2.app/

    Adobe Photoshop CS6/             Game Center.app/                 SugarSync.app/

    Adobe Photoshop Lightroom 4.app/ Geekbench.app/                   Suitcase Fusion 4.app/

    Adobe Revel.app/                 GitHub.app/                      SuperDuper!.app/

    Alfred.app/                      GitX.app/                        System Preferences.app/

    Amazon Cloud Drive.app/          Google Chrome Canary.app/        TextEdit.app/

    Android Apps@                    Google Chrome.app/               TextMate.app/

    Anvil.app/                       Hammer Trial.app/                Time Machine.app/

    App Store.app/                   Image Capture.app/               Tower.app/

    AppCleaner.app/                  ImageOptim.app/                  Transmit.app/

    Archive Utility.app*             Kindle.app/                      Twitter.app/

    Automator.app/                   Last.fm.app/                     Ubuntu One.app/

    Backblaze.app/                   Launchpad.app/                   Utilities/

    Bartender.app/                   LightTable.app/                  VirtualBox.app/

    Brackets Sprint 16.app/          LiveReload.app/                  WebFonts/

    Brackets Sprint 17.app/          MacVim.app@                      WebKit.app/

    Brightness Slider.app/           Mail.app/                        WebStorm.app/

    CCleaner.app/                    Messages.app/                    Wi-Fi Diagnostics.app*

    Calculator.app/                  Microsoft Communicator.app/      Windows Phone.app/

    Calendar.app/                    Microsoft Messenger.app/         Woven Uploader.app/

    Carbon Copy Cloner.app/          Microsoft Office 2011/           Xcode.app/

    Charles.app/                     Microsoft Silverlight@           Xcode46-DP1.app/

    Chess.app/                       Mission Control.app/             Xcode46-DP2.app/

    Chocolat.app/                    Mou.app/                         Xmarks for Safari.app/

    Chromium.app/                    MyShoebox.app/                   eclipse/

    Coda 2.app/                      NetNewsWire.app/                 iOS Simulator.app@

    CodeKit.app/                     Notes.app/                       iPhoto.app/

    Colloquy.app/                    Opera Mobile Emulator.app/       iTerm.app/

    ColorSchemer Studio 2.app/       Opera Next.app/                  iTunes.app/

    ColorSchemer Studio.app/         Opera.app/                       iWork '09/

    Contacts.app/                    Photo Booth.app/

    DVD Player.app/                  Pocket.app/

    Participant
    December 14, 2012

    It looks like you have CCleaner, do you use that application frequently. That type of application may be searching/scanning and finding the same files that MacKeeper is and deleting them.

    Rich

    Participating Frequently
    December 14, 2012

    I don't use it very often, every few months maybe. I've been able to install updates before, so I'm not sure what it could be. I'd like to avoid uninstall/reinstall, and I don't think that's going to help since the update hasn't been applied yet. Any other ideas?

    Participant
    December 14, 2012

    Hello All,

    So the deed is done, I have isolated the problem to be MacKeeper's Fast Cleanup function. I am not sure, which file it is that it deletes that causes this, but I am sure that once you run it Adobe CS6 Illustrator update will fail. I've uninstalled Illustrator when the update failed and reinstalled it and was able to perform the update successfully. Then in an attempt to isolate this problem I uninstalled Illustrator again and then reinstalled it, but prior to running the update I ran the Fast Cleanup function on MacKeeper and what do you know the update failed again. I have been in contact with Trey from MacKeeper support, who remains interested in getting all the details to get this resolved on their end. He did refund my order and left my license active for a year, which I found to be ok. Although, I am not sure exactly what to do with that given that I wont be using it to prevent this from happening.

    Thanks,

    Rich

    Participant
    December 14, 2012

    Same problem, MacKeeper!

    Participant
    December 14, 2012

    Same problem here - is anybody else using MacKeeper? I've heard that it is the culprit - deletes a .plist file that is required to update Illustrator. Have no idea which one, or why, or how to fix it. I hope Adobe weighs in here...if this is the case and they are aware of it, could they perhaps post a link with instructions on replacing it?

    Participant
    December 14, 2012

    Same Problem :-(   MacBook Pro and using MacKeeper  - All other CS apps open/work EXCEPT Illustrator which the program that I do 95% of my work in!   NOT a happy camper right now.

    Adobe Illustrator CS6 Update (version 16.0.3)

    Installation failed. Error Code: U44M1P7


    Extension Manager 6.0.4 Update

    Installation failed. Error Code: U44M1P7

    December 14, 2012

    I have MacKeeper on my iMac and MBP. Sounds like an idea to uninstall version 2.3.1 of MacKeeper and try the download again - Thanks

    CharlieCh
    Participant
    December 12, 2012

    I SOLVED THE PROBLEN UNINSTALLING ILUSTRATOR  AND THE RE INSTALLING  AND IT WORKS FINE

    Participant
    December 12, 2012

    I too had the exact same problem, all the solutions above are simply time wasters. (i.e. read error logs and installing Adobe Support Advisor, really? I have to do all that because of a simple upgrade?)  Hopefully Adobe will remedy this problem very soon.

    Yes, reinstalling via Time Machine worked for me too. It has the be the installer hosing up the app.

    Participant
    December 12, 2012

    ...well, I took everything out of the trash, and placed it back into the Applications folder, I used the Illustrator "Un-installer" and finally got AAM to recognized that it wasn't installed... so I am now re-installing Illustrator Only as a test to see if that solves the "temporary problem."

    I am semi-fortunate, I don't use all of the CS6 Suite of applications, but wouldn;t you know it's always the ones I NEED that fail?!?!! AI, PS, FW, DW, and ID are my main tools...

    *** update, that worked, I am back to running Illustrator 16.0.0 *** at least no crash... going to check a few of the others to see if they still work...

    December 12, 2012

    Nothing is working except InDesign.

    This is what I see:

    Adobe Illustrator [2452]

    Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

    Identifier:      com.adobe.illustrator

    Version:         682 (16.0.0)

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [199]

    User ID:         501

    Date/Time:       2012-12-12 14:08:56.417 -0500

    OS Version:      Mac OS X 10.8.2 (12C60)

    Report Version:  10

    I open to all suggestions

    CharlieCh
    Participant
    December 12, 2012

    SAME PROBLEM

    Adobe Illustrator CS6 Update (version 16.2.0)

    Installation failed. Error Code: U44M1P7


    Extension Manager 6.0.4 Update

    Installation failed. Error Code: U44M1P7