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houssemn98093423
New Participant
August 1, 2016
Answered

Adobe Installer failed to initialize due to a missing file.

  • August 1, 2016
  • 3 replies
  • 14630 views

Hello , Adobe forums moderators and members.

I want to install Adobe Photoshop CC 2015 v16 , but when i launched the Install.app file , i got the error message below :

4hYedzX.png

Obviously , the Adobe Support Advisor is discontinued.

I searched the Adobe forums for solutions (Using the CC Cleaner tool ...) but the problem was not resolved.

I'm using macOS Sierra Public Beta 2 , which compatible with CC (I searched in internet about the compatibility).

The same problem is happening when i try to install the last version of Adobe Application Manager, which i downloaded yesterday from Adobe website.

I did also check the installer log file under /Users/mydirectory/Library/Logs/PDApp.log and 2 errors lines are there for every installer launched instance :

08/01/16 08:55:55:841 | [ERROR] |  | ASU | PIM | PIM |  |  | 21948 | File '/private/var/folders/bh/8dhwr2s92gnbqsy1ypfdt8480000gn/T/AppTranslocation/C5AAEDF4-2E49-4FBE-AF9A-BFAC6872B2BF/d/packages/core/PDApp.pimx' is missing. Can't estimate the size for this package

08/01/16 08:55:55:841 | [FATAL] |  | ASU | Setup | Setup |  |  | 21948 | Error installing Packages.

It will be so nice from you guys to give me a working solution Thanks in advance.

Greetings.

    This topic has been closed for replies.
    Correct answer houssemn98093423

    Hello again ,

    I found the solution : I went to the folder where the file is missing (mentioned in the log file) , to find that this directory is not getting created. And since /private/var/... is a system folder , i thought that the root privileges are needed to create directories there.

    Therefore , i opened the DMG file containing Photoshop CC , right-clicked the Install.app file , Show Package contents.

    then i went to Contents/Mac OS.

    Now , i opened the terminal , then i typed : sudo , the a space , and then i did a drag/drop for the file in "Mac OS" folder to the terminal window and pressed Enter.

    The installer proceeded the initializing succesfully

    I think that will work for everyone having this issue , and didn't find a solution.

    Have a good day , all.

    3 replies

    A
    acro9mac
    New Participant
    October 12, 2016

    Go to the installer app, right click to show package contents. Go to CONTENTS->MACOS->INSTALL.  RUN THE INSTALLER FROM HERE.

    I installed Adobe Photoshop CS6 this way.

      A
      Anonymous
      November 4, 2016

      This did the trick (I was reinstalling CS6 on my computer). Thanks!

      wanw81658159
      wanw81658159
      New Participant
      October 4, 2016

      could you explain a bit more details please, about what should I type after opening th terminal?

      H
      houssemn98093423AuthorCorrect answer
      New Participant
      August 1, 2016

      Hello again ,

      I found the solution : I went to the folder where the file is missing (mentioned in the log file) , to find that this directory is not getting created. And since /private/var/... is a system folder , i thought that the root privileges are needed to create directories there.

      Therefore , i opened the DMG file containing Photoshop CC , right-clicked the Install.app file , Show Package contents.

      then i went to Contents/Mac OS.

      Now , i opened the terminal , then i typed : sudo , the a space , and then i did a drag/drop for the file in "Mac OS" folder to the terminal window and pressed Enter.

      The installer proceeded the initializing succesfully

      I think that will work for everyone having this issue , and didn't find a solution.

      Have a good day , all.

        F
        felippot86661894
        New Participant
        August 1, 2016

        houssemn98093423 Hey dude! Is Photoshop CC working fine on Sierra? What about Illustrator CC? Did you try it? I tried both with the first developer beta and it was a terrible experience...

        Thank you!!

          H
          houssemn98093423Author
          New Participant
          August 2, 2016

          Good morning/evening,

          Didn't try Illustrator CC.

          But concerning Photoshop CC , it works with no crashes but it's a little laggy , so i'm still using CS6 since it's so stable on my Mac (Maybe because i have an old mac , Mid-2012)

          Note that the two versions crash when you click "Save" in the "Save for the Web" window. Developers said that the issue was fixed in the last macOS Sierra beta , so it will be fixed in the next Public Beta 3 , which must be seeded today or tomorrow.

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