Adobe keeps asking to choose a plan buy I already have a subscription

Report · Feb 13, 2025

I ve been subscribe to adobe creative cloud for more than 3 years

But suddenly y got a payment error and everytime I open an adobe aplication it ask to choose a plan. I already solved the payment issue (weird because ive been using the same credit card all these years) but the problem still persist, every time y open an aplication a pop up window comes up to choose a subscription plan

help please, it is realy annoying. I work with these sofwares on a daily basis

Report · Feb 13, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Report · Feb 13, 2025

Nicolas, I am very sorry, but we have moved away from Digital River as a provider of our payment information. By purchasing a plan, now available directly through Adobe, you will be able to manage and update your plan directly on our website instead of using a third-party provider.

For more information see https://adobe.ly/4gJVboO. ^JW

Report · Feb 13, 2025

Hello guys, I'm experiencing the same situation.

Already purchased a new plan via Adobe Store, but any app asks me to buy again.

Tried to logoff/login, restarted computer, etc. Nothing works.

How can I cancel definitivelly my Digital River subscription? I've being using Digital River since 2014.

Thanks

Report · Feb 13, 2025

for digital river:

https://gc.digitalriver.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

for an adobe subscription, that's not recognized:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Report · Feb 13, 2025

Thank you for your help!

I was able to access a Digital River page that shows the most recent purchase, but I can't cancel my subscription.

I've tried several things, and followed most of the links here, but nothing works 😫

Report · Feb 13, 2025

i think you have to cancel via digital river.

Report · Feb 15, 2025

Hello kglad, thanks for your help, but I’ve tried multiple times in different ways, and it’s simply impossible to find where to cancel on Digital River. Adobe is REALLY falling short when it comes to subscription management.

Report · Feb 15, 2025

Besides that, I’ve already purchased a new plan through Adobe’s website, but the apps installed on my computer – and even the Creative Cloud app – don’t recognize the purchase and keep asking me to buy it again. 😫

Report · Feb 15, 2025

@jemgm

again, this is where you cancel on digital river: https://gc.digitalriver.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

Report · Feb 15, 2025

and again, for your adobe subscription that isn't recognized locally:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

Report · Apr 15, 2025

I am facing the same problem. Purchased from Digital River years ago and just cancelled and renewed my subscription with Adobe directly. I had been on the chat with Adobe customer services to uninstall and reinstall Creative Cloud Desktop, LRC and PS. Logged out and in. It worked for a day but the pop up window asking me to renew my subscription is showing again. It is really annoying.

Report · Apr 15, 2025

Hi @Mandytaxi,

Thanks for reaching out. I checked your account details. Everything seems fine at our end. Are you getting this message while using all the Adobe applications?

Could you share a screenshot?

We'll look into this.

^Shivangi

Report · Apr 15, 2025

Hi there,

I gave up trying the proposed solutions and created a new Adobe ID with a
new subscription. I believe the old account was canceled (hopefully, since
I couldn’t cancel it either), so I won’t be charged anymore.

Thanks

---
<personal info removed>

Report · Apr 15, 2025

@jemgm

for both adobe id's, check your accounts, https://account.adobe.com

Report · Apr 15, 2025

@jemgm

don't reply via email or remove your signature before sending.

Report · Apr 15, 2025

@Shivangi_Gupta ,

It seems to affect PS and LRC. I opened Bridge and Acrobat, there was not pop up window to renew my subscription. Here are the screenshots

Report · Apr 15, 2025

@Mandytaxi

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

update your cc desktop app and restart your computer.

Report · Apr 18, 2025

@kglad, I uninstalled all the apps and creative cloud desktop, and reinstalled, signed out and in. Changed the language, still the same. There is still the pop up window asking me to renew my subscription.