Adobe Portfolio - This domain is already connected to an Adobe Portfolio site error

Forum|Forum|5 years ago
April 4, 2020
3 replies
3747 views

Hi, I had created a website using Adobe portfolio and connected it to pateriya.com that I own. The website was created using my previous company's Adobe account.

I've joined a new company now and I would like to connect adobe portfolio to pateriya.com, but when I connect domain and enter pateriya.com, I get the error "This domain is already connected to an Adobe Portfolio site".

I would ideally like to retrieve my previously created adobe portfolio webiste and transfer it to my current adobe account so that I continue using it OR I would like to be able to connect my domain with a newly created Adobe portfolio website.

Kindly help me in fixing this issue.

Creative Cloud

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C

CruzP

Participant

Hi Sourabh P, I know it's been almost a year. I have an exact problem like yours. Were you able to solve this issue?

Nancy OShea

Community Expert

@CruzP,

Please contact the Adobe Portfolio Team directly

Thank you.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

There is a major drawback in putting your personal work on a business account. Technically, Adobe has a contract with the business, not you. So if there's any dispute about ownership of content, Adobe will side with the business 100% of the time. You could lose everything you've put into Cloud assets, libraries, Spark & Portfolio when you ultimately sever your relationship with that business.

That said and to answer your question, you must contact the Adobe Portfolio Team directly and ask if they can bring your old Portfolio back from the ashes.

And if you go to your domain name registrar's site, you can change the DNS settings to point your custom domain to a new Portfolio. See link below for details.

https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

Nancy O'Shea— Product User & Community Expert