Inspiring

Answered

Adobe says I have 2 activated devices but they are both for the same pc... how?

Forum|Forum|6 years ago
March 28, 2019
4 replies
1816 views

Why is adobe saying my 1 pc is taking up to activations?

MY-PC-NAME on WINDOWS_64 March 27, 2019

MY-PC-NAME on WINDOWS March 27, 2019

Help please... How do I reduce this to 1.

Thanks!

This topic has been closed for replies.

Correct answer 02GEEK

Same device has two names under "Acitvated devices" in Photography Plan account

B

Barbara Metyko

Participant

Iam confused--can I talk to an agent. Ihave three apple computers. One of them is an old desk type -#1. The other two are lap top. One is new computer #2; the other is old computer #3.. How can I make sure that only #2 and #3 are activated.

kglad

Community Expert

@Barbara Metyko

you can check your account, https://account.adobe.com

or just open an adobe app on #2 and on #3. if you're not prompted to sign out from another computer, those are the only two activated computers.

0

02GEEKCorrect answer

Participating Frequently

Same device has two names under "Acitvated devices" in Photography Plan account

digitalcoffee7526170Author

Inspiring

Thank you!

John Waller

Community Expert

Help please... How do I reduce this to 1.

Have you tried remotely deactivating them via your account at Adobe.com?

Learn how to activate and deactivate Creative Cloud apps

Peru Bob

Community Expert

Use the chat option here and ask to have your activations reset:

Contact Customer Care

digitalcoffee7526170Author

Inspiring

I tried to chat but it was closed... do you know what hours it is open?

Thanks!

Peru Bob

Community Expert

I think it depends upon your location.

Doesn't the chat page tell you the hours?

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