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Mav_442
Participant
April 3, 2014
Answered

Adobe Web premium CS3 activation without internet connection?

  • April 3, 2014
  • 2 replies
  • 3606 views

Hello,

I while back I purchased a copy of Macromedia MX2004 and then purchased an upgrade to Adobe Web premium CS3.  I have used in the past both products and registered and activated them without any problems.  After not using the software for sometime I decided to install the upgrade Adobe web premium cs3 software on a new machine.  The PC however does not have an internet connection so I am struggelling to register and activate the product.  I have tried ringing the activation number however am told it no longer supports tel activation and these products.  I have both serial numbers for MX2004 and indeed the upgrade CS3 product however cannot use them until I get an authorisation code.  I cannot do this as the PC I have installed the product on does not have an internet connection ??!

Can anyone help ?

Thanks in advance.

    This topic has been closed for replies.
    Correct answer daveharr1s0n

    ‌A‌ll is good. Thanks all for the replies. I got some misinformation from one of the customer service agents. It was a bit tricky, but it's up and running.

    2 replies

    daveharr1s0n
    daveharr1s0n
    Inspiring
    December 5, 2014

    Thanks, Ned. I spoke with someone else at Adobe who then directed me to someone else ... I MIGHT be in luck. The activation code they gave me over the phone still didn't work so I had to download CS3 from a web page. Now after all that downloading, I can't seem to get it to open. I don't know why I would have had to uninstall to reinstall off the internet. ... to be continued.

    PS. Know how I open the download? The usual didn't seem to stick.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    December 5, 2014

    Daveharr1s0n I have verified you have additional activation remaining for Creative Suite 3 Web Standard.  I also show that you activated multiple times yesterday.

    What specific error are you receiving when you try to open your Creative Suite 3 applications?  Also which specific applications are affected?

    daveharr1s0n
    daveharr1s0nCorrect answer
    Inspiring
    February 7, 2015

    ‌A‌ll is good. Thanks all for the replies. I got some misinformation from one of the customer service agents. It was a bit tricky, but it's up and running.

    Ned Murphy
    Ned Murphy
    Legend
    April 3, 2014

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.  There might be a problem even in that because CS3 and earlier products are no longer supported by Adobe Support.  Still you might find someone who is willing to help if they are able to do anything.

    Here is a link to a page with options to help make contact:


    http://www.adobe.com/support/download-install/supportinfo/

    M
    Mav_442Author
    Participant
    April 3, 2014

    Thank you for your reply.  I have tried chat and support but unfortunately they were unable to help me as they no longer support those products

    Thanks

    daveharr1s0n
    daveharr1s0n
    Inspiring
    December 4, 2014

    Mav_422 is it possible for you to move the computer to a location which does have Internet connection long enough to activate the software?  Also do you have a case number from your interaction with our support team which I can reference?


    I just chatted with someone online about this. I find it very hard to believe I can no longer use my CS3 all due to a hard drive failure. Does Adobe offer any deals on upgrades due to their lack of support of the program I have used for so long and so well?

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