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baiaz
Inspiring
February 14, 2014
Question

After Effect cc - failed to update

  • February 14, 2014
  • 12 replies
  • 15274 views

Hey

I tried to run the lates update of After Effect CC. It failed on my iMac

I tried to restart my iMac and run it one more time.. when it almost downloaded the update it went straight to failed.

So what can I do to fix it? Do I have to reinstall it? will I then have to reinstall all my plugins???

Or is it an easier way to do this?

    This topic has been closed for replies.

    12 replies

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    wellewell
    wellewell
    New Participant
    October 22, 2014

    Same problem here.

    Have tried uninstalling and reinstalling the creative cloud desktop, and after effects CC 2014, several times. every time the update stops at 74% or 84%.

    And there is an error every time i try to open the app. I have to use after effects CC until this problem gets sorted. i don't have any more time to waste on it.

      K
      kahht
      New Participant
      December 19, 2014

      I'm having the exact same problem (same error codes, same messages) trying to update on my iMac with OS X 10.9.5. There were a few other updates and they all went through fine but this one keeps halting. Is someone from Adobe working on this issue, it's been around for at least 10 months now.

      B
      baiazAuthor
      Inspiring
      February 16, 2014

      Anny suggestions? Please?

      R
      Rick Gerard
      Community Expert
      February 17, 2014

      OS version? We don't have much to go on. Sometimes just an uninstall and re-install is the only fix.

      Szalam
      Szalam
      Community Expert
      February 21, 2014

      I am right back where I started this morning. What a waste of a day.

      The CC installer fails and gives this inciteful error:

      Exit Code: 7

      Please see specific errors below for troubleshooting. For example,  ERROR:

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 0 error(s)

      -------------------------------------------------------------------------------------


      Have you updated the CC application recently? They just released an update for it that fixed some problems (particularly with installs on the new Mac OS).

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