Application manager quit unexpectedly

Forum|Forum|12 years ago
June 16, 2013
3 replies
20754 views

Hi, my application manager keeps quitting every time I try to log into my updater, any suggestions or help on how to solve this would be greatly appreciated.

I use a Mac 10.8.4

Creative Cloud

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Correct answer Arpit Kapoor

Looks like the Adobe Application Manager has gone corrupt. We might need to re-install AAM Lets try the below steps:

Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Extract and run it.
Select "e" for English.
Hit "Y" for Yes if asked.
Select Option 3 for Creative Cloud.
Then select Option 1 for Creative Cloud Installer.
Rename the OOBE folder to OOBE OLD from :

Mac: MAC HD/Library/Application Support/Adobe

Win: C:\Program Files (x86)\Common Files\Adobe\

Also, If there is a process running named 'AAM Update Notifier' or 'AAM Registration Notifier' . Kill those processes and try to install Adobe Application Manager again and check.
Download and Install the latest version of Adobe Application Manager from the below link :

Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Fourteen

Inspiring

Thanks, this worked for me by just using the last link in the first response. That updated AAM and things started working properly.

tljamezz

New Participant

Well, this hasn't worked for me to re-install LR6 after an upgrade on my MBA to OS10.11. I have downloaded and re-installed AAM a couple of times and still get the "Adobe Application Manager quit unexpectedly" message after typing my password to connect with registration at Adobe. BTW, I was able to get my CS5 reinstalled ONLY after I spent a lot of time removing all files that had adobe or one the adobe app names in the filename. Still, I couldn't do any updates on the CS5 apps until I downloaded and installed each individually - doing it from within, e.g., Photoshop, just wouldn't work. Are there any other suggestions?

A

Anonymous

I don't have the Adobe Creative Suite Uninstaller file (no CS no CC). I am subscribing to the Cloud using Photoshop 6 CS and that installed fine. Trying to get Illustrator and the App Manager keeps quitting but I don't see those files you speak of.

Arpit Kapoor

Correct answer

Community Manager

Looks like the Adobe Application Manager has gone corrupt. We might need to re-install AAM Lets try the below steps:

Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Extract and run it.
Select "e" for English.
Hit "Y" for Yes if asked.
Select Option 3 for Creative Cloud.
Then select Option 1 for Creative Cloud Installer.
Rename the OOBE folder to OOBE OLD from :

Mac: MAC HD/Library/Application Support/Adobe

Win: C:\Program Files (x86)\Common Files\Adobe\

Also, If there is a process running named 'AAM Update Notifier' or 'AAM Registration Notifier' . Kill those processes and try to install Adobe Application Manager again and check.
Download and Install the latest version of Adobe Application Manager from the below link :

Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774