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defaultwnu1s3duoml3
Participating Frequently
January 27, 2022
Question

Apps show as 'Not Compatible'

  • January 27, 2022
  • 3 replies
  • 11952 views

I am currently running the latest version of Windows 10.

I downloaded and installed Adobe Creative Cloud Desktop directly from the website.

It installed correctly, however I cannot download any of the apps as the install button is replaced with 'Not Compatible'.

I followed all of the steps here  but to no avail:

 

Any help would be greatly appreciated.

 

Thank you in advance.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 27, 2022

    Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
    Windows 11, Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
    - https://helpx.adobe.com/creative-cloud/system-requirements.html
    - https://helpx.adobe.com/photoshop/system-requirements.html
    - https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

    Nancy O'Shea— Product User & Community Expert
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      defaultwnu1s3duoml3Author
      Participating Frequently
      January 28, 2022

      Thank you for the advice.

      From what I can gather after checking those links, my system is CB branch and meets all the requirements.

      I was able to use it before both on Windows 7 and then Windows 10, however after recently re-installing it, it no longer detects my Windows 10 which is unfortunate.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      January 28, 2022

      Did you reinstall Windows 10?

       

      Nancy O'Shea— Product User & Community Expert
        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        January 27, 2022

        What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

        If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

         

        See here for the app requirements:

        https://helpx.adobe.com/creative-cloud/system-requirements.html

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          defaultwnu1s3duoml3Author
          Participating Frequently
          January 28, 2022

          Processor    AMD Ryzen 7 2700X Eight-Core Processor 3.70 GHz
          Installed RAM    32.0 GB
          System type    64-bit operating system, x64-based processor
          Pen and touch    No pen or touch input is available for this display

           

          Graphics Card: NVidia GeForce GTX 1080 Ti

          I running it using the latest studio drivers as you suggested (thanks for the tip) and I made sure it is up to date.

           

          A little history about this issue I am currently facing.

          I had successfully installed Creative Cloud and was able to use it when this machine was running Windows 7.

          I then upgraded to Windows 10 a little over a year ago and it continued to work. I even made a few videos using premier pro and Media Encoder with no issues.

           

          A few months back I uninstalled a few programs that I wasn't using, including Adobe Creative Cloud.

          I need to use it again so I re-installed it and now I'm facing this ongoing issue where it keeps thinking that I'm running it in compatibility mode.

           

          I completed the troubleshooting found here but for some strange reason, Creative Cloud still thinks my system is no longer running Windows 10, but rather a previous version.

          John Waller
          Community Expert
          John WallerCommunity Expert
          Community Expert
          January 27, 2022

          Which version of Windows 10 are you running?

          https://www.howtogeek.com/236195/how-to-find-out-which-build-and-version-of-windows-10-you-have/

           

          Needs to be version 1909 or later.

           

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            defaultwnu1s3duoml3Author
            Participating Frequently
            January 27, 2022

            Thank you for your reply.

            I updated to the latest version of Windows (using settings>Updates&Security) and restarted my machine.

            I then downloaded a manual updater files from here and that found further updates which I completed.

            After completing those steps, here are the details of my system:

             

            Edition    Windows 10 Pro
            Version    21H2
            Installed on    ‎2022-‎01-‎27
            OS build    19044.1503
            Experience    Windows Feature Experience Pack 120.2212.4170.0

             

            I am unsure how to update it any further as I am still getting the same message on Adobe preventing me from installing apps due to my system being 'Not compatible'.

             

            Thank you again for your help and assistance in this matter.

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