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ArtooTeetoo
ArtooTeetoo
New Participant
October 18, 2017
Answered

C5.5 Web Premium - Error installing with valid serial number

  • October 18, 2017
  • 1 reply
  • 1118 views

Hi,

I have bought years ago the Adobe Creative Suite 5.5 Web Premium, and had it installed on each computer I have had since.

I remember that on the last one, 4 years ago, I had trouble installing it so I called Adobe support line and I was given a new serial number for this product plus I had to do some settings but I can't remember what today.

I just bought a new computer I now that I am trying to install the Suite again, using that new serial number, I get an error message : "The serial number you entered is valid, but a qualifying product cannot be found on this computer". Sure, it's a new install that I am trying to achieve!

What can I do to get this sorted? It seem that these days it is not possible to talk to somebody over the phone, so what can I do to get these softwares on my new computer?

Many Thanks in advance for your help,

Chris

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Ok, I just found out that my old Suite was a CS2 and found it in the list of products, so it works now, I can install it.

    What a relief!

    Thanks a lot for your concern and help.

    Christele


    Excellent Christele thanks for the update!

    Please make sure to register your serial numbers on http://www.adobe.com/ if you have not done so already.  This will allow you to use the steps listed in Find your serial number if you need to locate your eligible serial numbers in the future.

    1 reply

    John T Smith
    John T Smith
    Community Expert
    October 18, 2017

    That message says that you have an upgrade, so you must either have a qualifying program installed, or a qualifying serial number to enter during the install process

    Without a qualifying product, you may not install an upgrade

    ArtooTeetoo
    ArtooTeetooAuthor
    New Participant
    October 19, 2017

    I know, but the original serial was replaced by a new one when the technician helped me and now nothing works. So I am stuck with my CS 5.5 Suite CDs and can't get the softwares installed on my new computer. I can't reach anyone at Adobe on the phone, so what am I suppose to do?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 19, 2017

    ArtooTeetoo I am sorry but I only find an upgrade licensing for Creative Suite 5.5 Web Premium for Mac under the e-mail address you used to post to this public forum.  I am also showing an full version license for Acrobat 10 for Mac also under this account.  You can find complete information on how to locate your registered serial numbers at Find your serial number​.

    ArtooTeetoo please contact our support team at Contact Customer Care so that the full version serial number can be located.  If you purchased the Creative Suite 5.5 Web Premium upgrade then you would have purchased previous full version Creative Suite to take advantage of the upgrade pricing as indicated by John in message #1.  When contacting our support team please be prepared with any alternate e-mail addresses or phone numbers that would have been used when you registered the software ArtooTeetoo.

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