Can a single AdobeID have multiple seats?

[Chris ILines]

We have 3 users who are running Adobe applications on two computers at the same time.  Will we need to create extra AdobeID's for these users so that they can install Creative Cloud on their 2nd workstations?

[Kartikay_Sharma]

Hi Chris,

With One Adobe Id you can only have it installed on two computer at the max . If you wish to have the prouduct installed on more then two computers, you can either go for another individual Creative Cloud or Creative Cloud for Teams . Refer to the below mentioned link for further details .

Creative Cloud : http://www.adobe.com/in/products/creativecloud.html?promoid=JQPEQ

Regards,

Kartikay Sharma

[Chris ILines]

We have 10 seats in Creative Cloud for Teams.  In the Team Management portal, it is asking for an email address to assign to each seat, but some of the seats need to go to users who are using the programs on more than one computer at the same time.  For example, I am running an action list on several images on one computer, while opening a different set of images on another.  In this instance, we would want to assign two seats to my account, one for each computer that will be used simultaneously.

Our question is how do we properly assign these seats?  If we try to assign a second seat to the same user, the interface tells you "This user is already a member of your team. Enter a different email address."

Is there a more appropriate way to assign these seats besides setting up additional email addresses for these employees?

[Chris ILines]

Thank you for getting back to me, but that is not the question.

1 person is using 2 computers at the same time, so we have two licenses (seats), one for each computer. Does each one of those seats require a individual Adobe ID, or can both of those licenses (seats) use the same apple ID. Is there a limit to the number of seats an Adobe ID can have?

[moderator deleted private information]

[Beverley Gray]

Hi there

Each user can install/activate the Creative Cloud apps on 2 computers so you only need 1 seat per user.

Hope this clarifies the situation.

Thanks

Bev

[Chris ILines]

Thanks for getting back to me, but that is not the question.

Can multiple licenses be installed by a single ID or does each license require an individual ID?

Can a single ID install all ten seats we have?

Thanks

[Kartikay_Sharma · Accepted solution]

Hi Chris,

IF the product you are running is a Prepetual(Volume) License Then yes , you can use a single Adobe Id for all the Installations or Computer.

But, if the product in question is Creative Cloud Subscription , I am afraid you can purchase a single subscription/seat under a single Adobe ID only .

I hope this would help .

Regards,

Kartikay Sharma

[Chris ILines]

Thanks a lot for the quick response.

Yes, CC. So I need to make a new email address and account (fake?) for each of the 10 seats?

Wow, guess an Adobe oversight on that one. Seems there would be a provision for the situatuon where a single person uses multiple computers at the same time.

I would think it is a pretty normal situation where you may have a project rendering or files batch processing and you move to another computer.

Each person here uses at least two computers at the same time.

Please confirm I'm looking at this correctly, and thanks again

[Kartikay_Sharma]

Hi Chris,

That is true . If you buy a single subscription using any given Adobe Id , you can use the subscriptoin on two different computers at the same time .

Regards,

kartikay Sharma

[Chris ILines]

I really appreciate your help, but I don't know how this keeps coming back to the number of installations per seat.

That's not the main topic

This is the question I am trying to confirm:

I am the owner of a company. I have ten seats, and one ID.

Question was "Can I install and activate all ten seats on my single ID?" You said "No"

I have fewer than 10 employees.

So I need to make fake emails and ID's for the seats that I do not have employees for.

Correct?

I'm sure there are many companies in the same position. Is there not a solution for this?

If we deploy installaton from a server? Does that help?

The workstation we deploy to has to have an Adobe ID to activate the software?

What if you have employees that don't have company email?

I am doing this because---

I realize I can do two installs for each seat.

The EUA states that only one of those installations can be launched at a time.

I need each person to have multiple copies of photoshop running at the same time.

I need a seat for each of those according to the EUA.

Your note:

That is true . If you buy a single subscription using any given Adobe Id , you can use the subscriptoin on two different computers at the same time .

But not RUNNING at the same time.

Thanks again for your help

[Beverley Gray]

You have a Creative Cloud for Teams membership with 10 seats - correct?

You cannot install and activate all 10 seats using your ID.  As the administrator you would add users to the team by sending them an invite to their email address.  They accept the invite and go to https://creative.adobe.com/ where they log in with their credentials.  This is covered in this doc: http://helpx.adobe.com/x-productkb/policy-pricing/creative-cloud-teams---customer.html

The user will then be able to install the Creative Cloud apps on 2 of their computers and can run the apps at the same time.

If you currently have fewer than 10 employees then you don't need to assign these seats.

Hope this helps

Thanks

Bev

[Chris ILines]

Thanks again for getting back to me.

Some empoyees have as many as 5 computers when you consider ones they use in the field.

So just not assigning or using seats is not an option.

It appears I will need to make fake emails and IDs for those situations

I would like to see in writing that I can run the progams from two installs of the same license at the same time on the same network.

Thanks again for the help

[Steve_House]

Not an Adobe-ite here but as I understand it, each ID you create can have CC associated with it on no more than 2 physical computers at once.  So if a single physical user in your team has to have access to software installed on 5 computers in their custody at the same time, he'll need to have 3 different id's, ie three email addresses, issued to him; one Adobe ID to use on the first two computers assigned to him, a second ID for the installs on the next two, and a third ID for the last one.  That user will be consuming three of the seats licensed to you.

[JeanOcarlo]

I signed a single subscription with indesign and then another full. How many PCs can I install indesign?

[Ken G. Rice]

@JeanOcarloPItta - You can only have one subscription per Adobe ID. If you want to have a full Creative Cloud subscription and a single-app subscription to InDesign then you will need two Adobe IDs. Each subscription should have its own Adobe ID. So if you need something adjusted with your account please contact Customer Support.

Each subscription can be activated twice.

[Chris ILines]

Hi,

This comment goes completely against the EULA. In the agreement, this part is even in bold type.

What you are telling people needs to be checked for accuracy. This is a copy and paste from the license agreement. It clearly states both installations CAN NOT be used at the same time

2.1.3 Portable or Home Computer Use. Subject to the restrictions set forth in Section 2.1.4, the primary user of the Computer on which the Software is installed under Section 2.1 (“Primary User”) may install a second copy of the Software for his or her exclusive use on either a portable Computer or a Computer located at his or her home, provided that the Software on the portable or home Computer is not used at the same time as the Software on the primary Computer.

So, for a user to install and run on more than one computer at the same time, each of those computers needs a seat, and each seat needs it's own ID, in this case it will be fake ID's

[Beverley Gray]

Hi Chris

The section you quoted applies to customers who have purchased a license to the Software but have not purchased a membership-based license or service such as the Creative Cloud membership.  This is stated in the EULA, section 2.1

Section 2.2 applies to memberships and does not have this restriction on secondary usage - a user can therefore have the apps installed on 2 of their computers and use them at the same time.  If a user trys to activate a 3rd computer they will be asked to deactivate on one of the other computers.

Thanks

Bev

[Chris ILines]

I can't find any lines where that is stated. It actually says that the membership is governed by the other restictions in the EULA.

The opposite of what you are saying.

Please point me to the exact line where this is stated

Thanks so much for your help

[Beverley Gray]

Hi Chris ILines

In response to post 34.

From the FAQ: http://www.adobe.com/uk/products/creativecloud/faq.html

Can I use the software I download from Creative Cloud on multiple computers? 

Yes, you can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.

You said "NOW YOU ONLY NEED 5 SEATS TO RUN 10 WORKSTATIONS."  This would only apply if you only had 5 users.  Creative Cloud for Teams follows a named user deployment model, which means that all users are expected to have their own license.

Thanks

Bev

[HBLansing]

Beverley Gray wrote:

Hi Chris ILines

In response to post 34.

From the FAQ: http://www.adobe.com/uk/products/creativecloud/faq.html

Can I use the software I download from Creative Cloud on multiple computers? 

Yes, you can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.

You said "NOW YOU ONLY NEED 5 SEATS TO RUN 10 WORKSTATIONS."  This would only apply if you only had 5 users.  Creative Cloud for Teams follows a named user deployment model, which means that all users are expected to have their own license.

Thanks

Bev

Bev,

Hang on a sec,  I own ten seat of Team.  And as I have said here I will have multiple users of those seats in the environment I previously described in this thread.  I am now hearing 10 IDs for my ten seats...but I will not have a separate Team seat for an instructor who is in my school for two weeks (and at the same time they are there, the workstation being in use by two..perhaps three...other instructors at other times in the day). 

Noiw, as I have clearly stated my environment, I am going to deploy it with the two real persons I have already assigned team membership to and the remaining 8 systems will be run by four "dummy" accounts.  Enough of the confusion and conflicting messasges.

I know you folks from Adobe who are posting here didn't create the problem...but rest assure it is, in fact, a problem.  This never should have happened, and Team should have been as easily manageable (for us, not for Adobe...us...the customers) as volume licensing was.  It could have been.  It still could be.  It should be.

[Chris ILines]

Good morning,

So just to be very clear, you are reversing your comment in post 15 which states one seat can be used to run two workstations simultaniously by the same user?

Thanks

[Beverley Gray]

Morning Chris

Comment in post 15 still applies - a user can install/activate the apps on 2 of their computers using their Adobe ID and use them at the same time.  For example, employee A who works on a Mac & PC can have Photoshop installed on both and use them both at the same time if required. 

Thanks

Bev

[Steve_House]

But what is the licensing situation if there's a single computer in a classroom and 5 different instructors need to use some CC aplications, say Photoshop CC, on that workstation over the course of a day?  Is it Adobe's intent that that should require 5 CC licenses, one for each user, or is it the intention that a "seat" be a physical computer and only 1 CC license is required regardless of the number of users who make use of the software on that computer from time to time?

[HBLansing]

Steve, my situation applies to your classroom example.  Bev's having  someone follow up with me on that and as soon as I hear anything...unless I hear it here in which case we'll all hear it here together...I'll let the thread's visitors know.

[Chris ILines]

Hi Bev,

I'm not seeing it. Two people here have read through the EULA and can not find any place it says the software can be run on two machines at the same time.

In fact, 2.2.2 from membership aggreement states all other formentioned restrictions apply.

Which one of those, 2.1.5 specifically states each OS you run the software on MUST have it's own license, even if on the same machine. So there is conflict with your comments there as well.

The note from STAFF David_B states you CAN NOT run the software on two machines at a time.

I would love for you to point out the exact copy where you are seeing running the software on two machines at the same time is allowed.

Sorry to keep hammering this, but we really need some firm clarification

Thanks