When I try and change the email address on my Adobe ID I get this message: "Your account changes couldn't be saved." No explanation of why they can't be saved or what action I need to take. Could you let me know why I can't change my main email address and how to fix this? Thank you.
Login to your Account from the main Adobe web page. Click Manage Account, you may have to type in your password again.
Click the link in the bar that says Account. From there you should be able to change the Email Address associated with your Adobe ID.
MAKE SURE the new email address is Up and Running because you may get a conformation email to both the old and the new email addresses. In one of them you will need to Confirm this change.
It that fails you could also included an Alternative Email address so all correspondence go to both addresses.
If all that fails then.
and use the Chat system.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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