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Corsicaman
Corsicaman
Known Participant
January 10, 2016
Answered

Can't install ANYTHING!

  • January 10, 2016
  • 2 replies
  • 19279 views

Hello,

My problem is simple: I simply can't install any adobe application anymore.

This is what happened:

1) I installed adobe illustrator as trial. It worked and the application was working fine.

2) I tried installing other applications such as Lightroom and Photoshop. I wasn't able to install them due to an unknown error.

     > After accepting the terms etc, the installation was supposed to start. It didn't. Not a single % done. Crashes. Doesn't tell me why, just asks me to check the errors recapitulative link which only lists the system requirements to run the application.

3) I tried installing again, restarting. Didn't work. Tried to uninstall illustrator and do a fresh install of all the adobes applications. Didn't work - now I lost illustrator too.

4) I'm now stuck, with no idea what to do. I tried using Adobe creative cloud cleaner but there is something that WON'T uninstall, don't know if it's the cause of the problem though: 'Adobe Illustrator CC 2015_19.1.0_AdobeIllustrator19-mul'

Any help would be really appreciated.

 

Note:

I'm using OS X 10.11.2.

I bought Lightroom (not the subscription, the life-time license).

This topic has been closed for replies.
Correct answer Atul_Saini

Is there a way I could remove ALL of Adobe files from my computer?

Maybe getting rid of 100% of them would allow to do a clean install of CC apps?

Thanks


Corsicaman, here is the link which has got the information to delete Adobe applications from mac: Delete previously installed Adobe application files | Mac OS X

Then, you may install it using: Download and install Adobe Creative Cloud apps

Hope this helps.

2 replies

Corsicaman
CorsicamanAuthor
Known Participant
January 11, 2016

Bump, anyone?

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
January 13, 2016

Moving the discussion to Creative Cloud Download & Install‌

1. Close all the following process using Task Manager (windows) Activity Manager (mac and clear %temp% (windows) and /tmp (mac) folder as well.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

2. Please use cleaner tool use remove the apps properly and reinstall them using Creative Cloud application. You may try to Troubleshoot Adobe Creative Cloud install issues with log files and Troubleshoot Illustrator CC 2015 log files


Hope this helps.

Corsicaman
CorsicamanAuthor
Known Participant
April 22, 2016

Hi Corsicaman,

Sorry for the delay, I would request you to create a new admin user account, initiate the installation and share the results.


By a "new admin user account" I'm guessing you meant a new Adobe ID/account? Not sure but anyways I made a new one and tried to download Lightroom from creative cloud.

The same problem happened again, download crashes at 42%.

Thanks again for you help Atul.

Corsicaman
CorsicamanAuthor
Known Participant
January 10, 2016

Edit: I was able to install illustrator as trial using creative cloud. I can't install other applications though, via CC or direct install files.

H
Hannah5EC0
Participant
December 5, 2020

I'm the same! I only signed up for the free trial so I could install illustrator and it's the only app that wont let me download it! Extremely annoying. What is happening!?

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