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AyuHamasaki01
Participant
September 28, 2015
Answered

Can't install CC apps because "another instance is running" - But there's not?

  • September 28, 2015
  • 1 reply
  • 508 views

Hello,

I can't install any CC apps, when it gets to 42%/43% I get an error message saying that another instance is running and I should wait until this is completed before I can resume my installation.

But there is no other instance running.

I already contacted Adobe via the support chat, but since my OS (Windows 10) and CC are in Dutch, they couldn't do much.

I already tried closing processes via the Task Manager.

Hopefully someone knows a solution or has had the same problem. Also about a month ago, I was able to install Photoshop, InDesign and Acrobat without any trouble.

Thanks in advance.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    If it is still giving same error even after trying these steps.

    In that case please contact on  Phone support | Orders, returns exchanges

    we will have a look into this.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    September 28, 2015

    Hi,

    If you don't see any instance running in task manager, then close creative cloud desktop app and services form the task manager and

    Please reboot your computer and try to install CC apps again.

    A
    AyuHamasaki01Author
    Participant
    September 28, 2015

    It's not working unfortunately. I keep getting the same error message.

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    September 28, 2015

    If it is still giving same error even after trying these steps.

    In that case please contact on  Phone support | Orders, returns exchanges

    we will have a look into this.

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