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martin28
martin28
Participating Frequently
June 15, 2018
Answered

Can't install Creative Cloud

  • June 15, 2018
  • 5 replies
  • 23006 views

Hi,
in these days I tried to install the Creative Cloud app but without success. I already tried this Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel  and this Utilizzo di Creative Cloud Cleaner Tool per la risoluzione dei problemi di installazione but I still have the same problem. Here there are some screenshots:
http://prntscr.com/jvi7kw
http://prntscr.com/jvi7e9

Best regards,

Michele.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

5 replies

martin28
martin28Author
Participating Frequently
June 26, 2018

Does anyone know if the SSE2 is important and maybe there is something to be activated in the bios? I have an AMD Ryzen 7 2700. And then, does it make sense to try and install Adobe CC in a Virtual Machine?

martin28
martin28Author
Participating Frequently
June 23, 2018

Are you just kidding or what? You've used my same browser!

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 23, 2018

if you think i'm kidding and spending my time trying to help for my own enjoyment, you can ignore me.

maybe someone else can help you.

martin28
martin28Author
Participating Frequently
June 22, 2018

Same result
http://prntscr.com/jy29bo

http://prntscr.com/jy29bo

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 22, 2018

try a different browser.

martin28
martin28Author
Participating Frequently
June 21, 2018

I can't find the right section.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 21, 2018

click cc > one of the programs you purchased > download and install > chat

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 21, 2018

If I choose Adobe XD and then Download and install I can't get acces to any chat.
http://prntscr.com/jxprjv


click on the gray when you see (what appears to be) a modal window.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 16, 2018

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

martin28
martin28Author
Participating Frequently
June 16, 2018

Thank you, I've tried it but nothing change.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 16, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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