Can't install Lightroom

[Radeghost]

Lightroom disappeared from my laptop overnight, I don't know why. Creative Cloud said it's installed, but it wasn't installed, no folder was found, nothing turned up in Search. When I clicked Open, nothing happened. When I clicked Open (Intel), I got error "File not found".

I've uninstalled it. After clicking Install, it installed in... 1 second. But it didn't really install, nothing happened, no folder was created, nothing was downloaded, it went from 0% to 99% in 1 second. Again, clicking Open did nothing, Open (Intel) said that File not found.

I've reinstalled CC. I've used Creative Cloud Cleaner Tool. Nothing. It didn't work.

All my other apps download and work just fine, only Lightroom doesn't (normal Lightroom, not Classic).

I can't really find any real support, any help?

macOS Ventura (newest), Apple silicon M1 Pro chip.

[AxelMatt]

... only Lightroom doesn't (normal Lightroom, not Classic).

...

By @Radeghost

What do you mean with "normal Lightroom"?

Which Lightroom version you talk about? 

[Radeghost]

There are 2 lightrooms in CC app, Lightroom and Lightroom Classic. I refer to normal Lightroom, version 6.1 (but 6.0 and 5.5 dont work as well)

[kglad]

@Radeghost 

the last lightroom 6 version is 6.14.  its installer is here:

https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html

[AxelMatt]

... the last lightroom 6 version is 6.14.  its installer is here:

By @kglad

I don't think the thread opener means the perpetual verions of Lightroom. In my opinion it's the cloud based version. It's always version 6.1 at the moment.

[Radeghost]

i dont mean the old lightroom... i mean the newest one

[kglad]

if you want the newest, you should use the cc desktop app. if your cc desktop app is malfunctioning:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using*



*
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[AxelMatt]

...
I've reinstalled CC. I've used Creative Cloud Cleaner Tool. Nothing. It didn't work.

...

By @Radeghost

Do you have rebootet your machine after using the Cleaner Tool?

If not try a clean installation again.

If this doesn't help I would suggest a complete and clean reinstallation by following the steps below:

• backup all personal data, like templates, presets etc.
• uninstall everything cc including preferences,  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• then uninstall the cc desktop app,  https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this)
• reinstall the cc desktop app,  https://www.adobe.com/creativecloud/desktop-app.html
• use the desktop app to install your cc programs/trials
• restore your personal data.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

[Radeghost]

Yes and I tried every step from troubleshooting. Its Adobe issue. Seen other threads with Lightroom installation problem on macOS Ventura. 

[kglad]

there are some problems with lr and venture, but it installs, https://helpx.adobe.com/lightroom-classic/kb/known-issues.html#ventura

[Radeghost]

Your link is about Lightroom Classic. I don't have problem with Lightroom Classic, as I've stated in the post. It's about Lightroom Desktop 6.1. The newest one. 

[kglad]

there are no known issues with lr (cloud based), https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

[Radeghost]

Ive found 3 threads in this forum with the same issue as mine on Ventura. 

[kglad]

so?

do you think that indicates all users have the problem you're having?  

50%?, 10%, 1%, 30/6million? etc

[kglad]

in the end it doesn't matter what percentage, unless it's nearly all indicating it can't easily be done.

create a new user in your mac and see if you can install lr for that user.