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carolinw39411901
carolinw39411901
Participant
March 20, 2017
Question

Can't install Master collection CS6

  • March 20, 2017
  • 1 reply
  • 3962 views

Dear people,

it's my third time to get an answer and I'm really desparate. (My last attempt: Re: I need to download CS6 to my new computer (Windows 10) but it doesn't show the Akamai download manager on the list o… where I have posted my question below the initial question).

I've bought the CS6 master collection already long time ago but I can't install it - I tried two different computers and downloaded the files twice, as well.

I always get an error, which says that a data archive file is missing and that all parts must be downloaded, when I try to start the .exe. You can see it on the screenshot below.

But there are only these two files to download (see here: Adobe Creative Suite 6 -Anwendungen herunterladen)

So I can't download anything else, nothing is missing an still the installation doesn't start.

I'm really desparate and would be unbelievably thankful for any help that makes the creative suite running.

Thank you!

Carolin

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 20, 2017

your exe and 7z are for different versions of master collection.

start over and carefully download the exe and 7z for the same versions.

carolinw39411901
carolinw39411901Author
Participant
March 20, 2017

Thank you for your quick answer but I'm sorry that it doesn't work out...

Now It's both LS4 but there is the same error message appearing.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 20, 2017

An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

NOTE - Win10 anniversary update version 1607 has caused MAJOR problems with old programs, so the above may not work

-Notice http://www.computerworld.com/article/3157369/windows-pcs/new-windows-10-build-is-a-monster-update.html

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