Can't purchase Creative Cloud subscription

[zacharismith]

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

[JackHKPL]

Thanks in avancer Anish

[Ani*Adobe]

Hi JackHKPL,

Would you please try an place an order now and let me know?

^Ani

[JackHKPL]

Hi Anish

I am afraid that not much has changed. I filled in the form hit Confirm button and after a while I got following error message 'There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance.'

Jack

[Eikonotopio]

I also have a problem buying premiere cc, We're sorry, but we're having trouble processing your order. Please come back and try again later or contact Customer Service and click to order by phone.

Please contact us for a solution cause i need to buy this today, my free trial ended and I m working on a project. I m currently located in Greece using visa account.

[Beverley Gray]

Hi Eikonotopio

I have sent you a private message requesting additional information.

Thanks

Bev

[perrybrus]

I have the same issue. It's hard to buy anything Adobe these days. It's almost comical cause one would think they wanted to sell products. Well, you can always call the "support phone", which is located in India and never picks up the phone.

[Beverley Gray]

Hi perrybrus

Are you located in the UK?  We don't appear to have a complete address associated with your account which may cause an issue when trying to order.

Regards

Bev

[perrybrus]

Why should that matter at all? I'm not receiving a hard copy by mail. I have no address as I reside in a community. But just had a chat with a former colleague of mine and he had the same problem and just went back to using the CS6 license, that's probably what I'm going to do as well. Don't have the time to struggle with issues like this. After all, it's Adobes loss.

[Beverley Gray]

As payment is by credit card a billing address is required.  Prepaid memberships are also offered via resellers if that's a better option for you.

Thanks

Bev

[dimosthenisc96194162]

in greece we cant either start typing for our card!!!

Loading for hours again and again

[perrybrus]

My advice is that you don't upgrade to CC. I did and I've experienced a lot of problems. Both with the license and with the apps.

[Beverley Gray]

Hi dimosthenisc96194162

Could you please try clearing your cookies/cache or use another browser to see if you can sign up.

Kind regards

Bev

[moniquef62777994]

I can't call this phone. I don't live in Brazil right now, but the card I'm

using is from there, from the person that is paying for me.

On Thu, Jan 15, 2015 at 4:37 AM, Beverley Gray <forums_noreply@adobe.com>

[Beverley Gray]

Hi moniquef62777994

So where are you actually based and what issue/error do you get when trying to sign up?

Thanks

Bev

[moniquef62777994]

I'm having the same problem for over 3 weeks. I desperately need the software, but apparently the support doesn't even wanna help me. I'm trying to buy through Brazil, considering that the card is from there, but their support is not available not even when the hours were supposed to have help support through chat.

[Beverley Gray]

Hi moniquef62777994

Please contact our sales team on 0 8000474493 for assistance.

Thanks

Bev

[ponteju]

Hello everyone! I am a user of Photoshop and other applications ADOBE since 2008 and in 2014 I had the opportunity to test the 2014 version of Photoshop CC and I found the best version so far. Incredible, Amazing !!!

Now my problem is that I live in Uruguay, South America and unfortunately not available to pay the monthly subscription package Ps and Lr in Uruguay. I must resign myself to reinstall an older version or there Ps way to allow me to pay and continue using the CC 2014 version.

Thank you very much and greetings to all !!

[Beverley Gray]

Hi ponteju

Creative Cloud for Teams is available from resellers in Uruguay so please contact one to discuss your options - http://adobedealreg.force.com/PartnerSearch?lang=en

Kind regards

Bev

[Fate25]

Hi, I am using Creative Cloud (2 Licenses) which we have had for a year and somehow we missed the reactivation date but repaid but told we have been allocated 2 more licences which I have allocated to the same people.

But we are still receiving the countdown clock and trouble verifying the licences. What do I need to do to get these back working?

Regards

Mike

[Beverley Gray]

Hi Mike

For Teams support please start here: https://helpx.adobe.com/uk/contact/creative-cloud-teams.html

Thanks

Bev

[moniquef62777994]

I'm living in the US right now, but I'm not sure until when. And no error

shows, but every time I write the information, it either erases it all or

says something is missing and doesn't go to the continue page. I used

different cards multiple times and it's always the same problem. It doesn't

confirm or deny the information, so it won't let me go to the next page.

On Fri, Jan 16, 2015 at 4:19 AM, Beverley Gray <forums_noreply@adobe.com>

[Beverley Gray]

Hi moniquef62777994

Please try our US sales team later to see if they can assist with your order - 800-585-0774

Kind regards

Bev

[moniquef62777994]

I need to pay that in Brazilian Reais (BR currency) not dollars otherwise I

pay for to many extras from the card. Are they going to be able to help me

with that? The card is not mine, so I don't have all the information with

me all the time. I need to do this according to Brazilian schedule and the

problem is that the chat doesn't work there in any moment, specially while

its supposed to.

On Fri, Jan 16, 2015 at 4:37 AM, Beverley Gray <forums_noreply@adobe.com>

[Beverley Gray]

Apologies, orders for Brazil are through a different system so US sales wouldn't be able to assist.

Could you perhaps try clearing your cookies/cache or use a different browser?  Perhaps the person in Brazil with the credit card should try to place the order for you?

Let me know how you get on.

Kind regards

Bev

[charlenek96678213]

I am a student in Singapore unable to purchase the Creative Cloud for $312/year.

After clicking on ‘Buy now’ the following instructions appear:

1. Signed in
2. Tell us your academic status

After completing the form about my academic details I am unable to proceed as I am presented with an error message that reads “Safari can’t open the page shop.adobe.com/store/adbehap/en_SG/buy/ProductID.292454800/ThemeID.34083400/Currency.SGD/clearcart.yes because the server where the page is located isn’t responding.”

I have attempted to proceed using both wifi and cable, and with two different networks and two different laptops (both Apple). I am able to navigate through the rest of the adobe site without issue. I have been attempting to purchase the Creative Cloud periodically over one week.

I am using a Mac.

I have raised this issue in Adobe chat twice now but have not received any response.