Can't purchase Creative Cloud subscription

[zacharismith]

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

[Ani*Adobe]

Hi ibrahima36396355,

Sorry about that, please allow sometime while I investigate on this.

^Ani

[Sirawat_Chaiwanichkit]

‌I also cannot place the order photography's package. i have already filled all of the information , after clicking the confirm bottom, it said "There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440Thailand: 001 800 441 8813 Other: +65 66221459"

Can u help me in advance please?

Thank u.

[Ani*Adobe]

Hi Sirawat Chaiwanichkit,

Sorry about that, let me look into it.

^Ani

[Ani*Adobe]

Hi Sirawat Chaiwanichkit,

Please try to place the order now and let me know how it goes.

^Ani

[marinaa26764500]

I'm having the exact same problem as Sirawat Chaiwanichkit. Please help.

[Ani*Adobe]

Hi marinaa26764500,

Could you please try a new browser to place an order or try clearing the cookie/cache of the browser you are using.

^Ani

[marinaa26764500]

Hi Ani*Adobe ,

I tried a different browser (Mac OS X Safari then Firefox) and got the same message: "There was a problem processing your order, please contact our Customer Service team for assistance".

[Ani*Adobe]

Let me check on this and get back to you.

^Ani

[Ani*Adobe]

Hi marinaa26764500,

Please try and place the order now and let me know how it goes.

^Ani

[shilp511]

I am having the same problem

[Ani*Adobe]

Hi shilp511,

Please allow me sometime while I investigate on it.

^Ani

[shilp511]

ok please do let me know as soon as possible , as  im losing work due to this . First my account got suspended due to a payment problem that could not be resolved at your end , and now this . Please do help

[shilp511]

Could you please give me any update on the status of my payment ?

[Ani*Adobe]

Hi there,

Please try and place the order now and let me know how it goes.

^Ani

[shilp511]

‌ok thanks will do and let you know . But the site seems to be down at the moment .

[shilp511]

‌ok just tried . Same error message as sent previously

[Ani*Adobe]

Can you try a new browser and tell me if it works.

^Ani

[williestwonka]

Hi, having the same issue as a couple others in this thread in which I get stuck in a loop at the confirmation page. I click Confirm, and the page just refreshes and goes back to step one. I get no error message and no confirmation email. I've tried in two different browsers. And no, I do not have another card to try.

I have a friend that was having a problem with processing a subscription a few months ago, and looking back on this thread it seems like similar issues have been around for a long time. It's bizarre to me that a company like Adobe can't figure out online payments.

[Rajashree Bhattacharya]

Hi Dane,

It will be to contact Adobe support or sales for this. https://helpx.adobe.com/contact.html

Regards

Rajashree

[aldyirfan]

Please help me.

[Rajashree Bhattacharya]

Please provide the details of the issue by private messaging so that I can follow that up.OR

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

Regards

Rajashree

[phaitoon]

I am having the same problem.

There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 Other: +65 66221459

[Rajashree Bhattacharya]

It will be best to contact Adobe support or sales for this. https://helpx.adobe.com/contact.html

Let me check if there is any hindrance in your Adobe ID meanwhile. Have you tried other browser as the Adobe ID is perfectly fine.

Regards

Rajashree

[phaitoon]

Customer service does not fix the problem.

[Rajashree Bhattacharya]

Have you contacted customer service ? If yes, please provide the case number so that I can follow it up.

Regards

Rajashree