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A
aakozy
Participant
October 3, 2015
Answered

can't uninstall applications manager - fix host file

  • October 3, 2015
  • 14 replies
  • 53385 views

Trying to uninstall all my adobe products (so I can do a clean reinstall). I ran all the uninstalls along with the creative cloud cleaner tool, but I can't seem to get rid of the application manager files. The tool won't clean: "Fix Host File".

This topic has been closed for replies.
Correct answer AkanchhaS8194121

‌Hi,

If you are unable to uninstall application through cleaner tool, please try steps mentioned below-

Reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

Mac OSLog in as an administrator to edit the hosts file in Mac OS.

  1. In a Finder window, choose Go > Go To Folder.
  2. Type /etc.
  3. Select the hosts file and open it.
  4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  6. Save and close the file.

After trying this run cleaner tool again.

Let us know if this will help!

Regards,

Akanchha

14 replies

Show previous replies
NewETown
NewETown
Participant
June 10, 2016

I also have no adobe references in my hosts file and have been unable to reinstall creative cloud for some time. Any help would be greatly appreciated, I don't want to have to lose all of my work and switch to Sketch.

    S
    simonb46455348
    Participant
    February 20, 2016

    I have the same problem. It can't fix hosts file I'm on OS X 10.11.3

    N
    nigelm65290557
    Participant
    February 11, 2016

    hi, ive tried this & cant find any adobe entries, just the standard hosts file.

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    October 3, 2015

    ‌Hi,

    If you are unable to uninstall application through cleaner tool, please try steps mentioned below-

    Reset the hosts file:

    Note: You may have to disable you security software to modify your hosts file.

    Windows

    1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
    2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
    3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    5. Save and close the file.

    Mac OSLog in as an administrator to edit the hosts file in Mac OS.

    1. In a Finder window, choose Go > Go To Folder.
    2. Type /etc.
    3. Select the hosts file and open it.
    4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    6. Save and close the file.

    After trying this run cleaner tool again.

    Let us know if this will help!

    Regards,

    Akanchha

    F
    Freorge
    Participant
    May 27, 2016

    Hi, I'm running Mac OS X 10.11.6 and I'm running into the same problem where the host file still appears to be modified. I've tried the steps you've provided and the issue persists, how can I fix it?

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