Can't uninstall or re-install Creative Cloud Error 87

Forum|Forum|7 years ago
July 28, 2018
6 replies
7795 views

Hello,

Few weeks back I downloaded and installed the trial version of AI. Couple days ago it stopped working. I tried uninstalling and re-installing but its not even in program manager. I have windows 10.

So I decided to uninstall CC. CC is in program manager, click to Uninstall and Windows 10 does nothing. Ok fine, I downloaded the CC UNINSTALLER and immediately get "Sorry installation failed" - Another installer is current running which must be closed before installing this product. (Error Code: P87).

Before you tell me to look at thread creative cloud installation Error 87 , I already have. None of these worked for me. I DO NOT have ANY OTHER Installer programs running. When I look at task manager, all I see is CC starting and ending right away and disappears. NO OTHER INSTALLER RUNNING.

I have downloaded the FULL distributed installer for CC and tried to launch the installer that way... FAILED. In my Windows Explorer I see CC cloud in the files and folder listing on the left. I search for it in the Registry and its all over the place.

Please please tell me the absolute best way to just GET properly remove and re-install this!

And to take things worse... AI doesn't even run anymore and opens with an ERROR 16.

Thanks

C

Creative Cloud

This topic has been closed for replies.

Correct answer Mohammad Aamir Khan

Hello All,

If you are on a Wired Internet, Its Easy fix once you Boot to Safe Mode with Networking.
It will allow app insrtall swiftly.

Thanks

Aamir Khan

Mohammad Aamir KhanCorrect answer

Adobe Employee

Hello All,

If you are on a Wired Internet, Its Easy fix once you Boot to Safe Mode with Networking.
It will allow app insrtall swiftly.

Thanks

Aamir Khan

David__B

Adobe Employee

I'd also check if Windows 10 itself has any pending updates and if so be sure to install them. I've seen past cases of this causing this kind of odd behavior.

David__B

Adobe Employee

Moving to Creative Cloud Download and Install forum

arij2010

Inspiring

Hi,

I don't know if you simply rebooted your machine or not .If it's already done ,check you task manager and kill all process linked to Adobe ,Creative cloud or Microsoft installer ...

jacquelingphoto2017

Community Expert

Hi chOwdOwn, Have you tried using the Creative Cloud Cleaner Tool? If not it might just be what you need. Use the Creative Cloud Cleaner Tool to solve installation problems gives detailed information on what to do to remove the CC trial version. Be sure to follow these instruction carefully. I hope this helps. Please let us know the results.

JG

C

ch0wd0wnAuthor

Participating Frequently

Ok I tried using the CC Cleaner tool, that appeared to work... Kind of. I don't see CC in programs and features anymore.. however I still see it in windows explorer! ??

So whatever, I go and download CC again and try to install... immediately fails with this:

There is no installer or anything running. It's like it fails so instantaneously. Also I just came from a reboot so I know there is nothing else running. I know in the past on some other windows applications, there was something marked in the registry that keep making the installer "THINK" that there is an incomplete installation. I remember for those apps I went into the registry, cleared some key and I was able to continue... I am wondering is this similar situation? If so where in the registry?

Thanks

C