Skip to main content
coolblueice
Known Participant
January 16, 2013
Answered

Can't unzip downloaded Premiere Elements 11

  • January 16, 2013
  • 1 reply
  • 1084 views

Forum experts,

Downloaded Software: Adobe Premiere Elements 11 (full version... not trial

version)

Computer: Dell XPS M1330 with Win 7

Available hard disk space: 70 GB

When the installer program (PremiereElements_11_LS15_win32.exe) tries to

unzip the download files , it produces a pop-up error saying, "A problem

occurred while extracting some files. Check available space on your

computer and write privileges on the destination folder." (See attached

screen shot).

This happens regardless of where I save the file. I've tried unzipping to

the desktop, to a directory one level below the C: root, and to a directory

in "my documents"... but the result is the same.

I've also tried running the unzip as administrator. That makes no

difference.

I have 70GB space open on my HD, so space is not an issue.

Looking in the extracted files that "survived" the unzip, I see that many

of them (including the initialization files) have zero bites size. The

setup.exe file is there, but it chokes when it tries to read the blank

init. files. (See attached screen shot).

What's wrong with this unzip process?

It's bad enough that the download took almost 8 hours... Now I've been

pulling my hair out with this unzip problem for another 4 hours. Please

help.

Thanks everyone...

         RJ

======================

Update:

I tried disabling my virus protection before running the extract file (as suggested in article http://helpx.adobe.com/tech-comm-suite/kb/error-problem-occurred-extracting-archive.html).  ... But that had no effect.

Please help!

This topic has been closed for replies.
Correct answer kglad

it looks like you have corrupted/incomplete download.  try re-downloading.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 16, 2013

it looks like you have corrupted/incomplete download.  try re-downloading.

coolblueice
Known Participant
January 18, 2013

Hi Kglad,

That seemed to be the problem (a corrupted download). I found a faster connection and re-downloaded ... That seemed to do the trick.

It would have been helpful if the error flash screen had included "Your installation media may also be corrupted. This can occur easily when downloading software over a slow connection."...

Anyway, I just wanted to follow up to show this issue has been resolved.

I get a little miffed at how many help requests I see in these forums where the person requesting help does not follow through with the results. ... So you people out there who file help requests, please follow up with a statement of how the solution did (or did not) resolve the issue. That helps others in the future.

kglad
Community Expert
Community Expert
January 19, 2013

great to hear.  and, thank you for your feedback.