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Cancelling my subscription to creative cloud

New Here ,
Jun 03, 2013 Jun 03, 2013

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I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

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correct answers 1 Correct answer

Adobe Employee , Jun 03, 2013 Jun 03, 2013

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Adobe Employee ,
Nov 05, 2014 Nov 05, 2014

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I apologize for not being assisted, The CC purchased on June17th 2014 has been cancelled, you shall not be billed further.

Regards

Rajshree

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New Here ,
Jan 21, 2015 Jan 21, 2015

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Hi Rajshree,

I have been attempting to cancel my plan for some time with no success. Please may you cancel my plan as this has wasted too much of my time?

Many thanks,

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Adobe Employee ,
Jan 23, 2015 Jan 23, 2015

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The following plan stands canceled & refunded. You shall not be billed further.

Current Plan:Photoshop Photography Program
Account Activated:31-Dec-2013

Regards

Rajshree

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New Here ,
Jan 26, 2015 Jan 26, 2015

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Thank you very much

Regards,

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Adobe Employee ,
Jan 26, 2015 Jan 26, 2015

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You are welcome

Regards

Rajshree

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New Here ,
Feb 02, 2015 Feb 02, 2015

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Can you please cancel my subscription as well. I have tried calling customer support and I end up in backhole.

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Adobe Employee ,
Feb 03, 2015 Feb 03, 2015

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The CC has been cancelled on Feb 2, 2015, you will not be charged further.


Regards

Rajshree

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Community Beginner ,
Feb 03, 2015 Feb 03, 2015

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Can you please cancel my subscription as well?! I´m tired of trying again and again.. PLEASE!!!!

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Adobe Employee ,
Feb 03, 2015 Feb 03, 2015

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The CC order purchased in January 2015 has been cancelled & refunded. Case Number 214817641, you will be getting the money back too.

Regards

Rajshree

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New Here ,
Feb 03, 2015 Feb 03, 2015

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Hi can I please have my subscription cancelled?? I've been trying to do it for over half an hour

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Adobe Employee ,
Feb 04, 2015 Feb 04, 2015

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The CC purchased on Jan 11th 2015 has been cancelled & refunded, the money will be back in your account within 4 to 5 working days. Case Number 214829312 .

Regards

Rajshree

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New Here ,
Feb 04, 2015 Feb 04, 2015

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I have a teacher/student subscription and tried to cancel before the second year of paying for it but I was not able to cancel it and now I am stuck paying for another whole year. Could I have it cancelled or will I have to pay a fee for cancelling? I can't afford to keep paying for this.

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Adobe Employee ,
Feb 05, 2015 Feb 05, 2015

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nicole hass, the below mentioned CC has been cancelled & you shall not be billed further.

Current Plan:Creative Cloud Student and Teacher Edition (one-year)
Account Activated:Dec 11, 2013

Regards

Rajshree

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Community Beginner ,
Feb 16, 2015 Feb 16, 2015

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I M NOT CANCEL MY CREATIVE CLOUD….I M GONNA CHANGE MY PLAN TO CREATIVE COMPLETE….I M JUST WNTING PAYAPL FOR MAKING THE PAYMENT!!!!

Enviado do Email do Windows

De: Rajshree

Enviado: ‎terça-feira‎, ‎17‎ de ‎fevereiro‎ de ‎2015 ‎05‎:‎13

Para: alexandra barroso de castro

Cancelling my subscription to creative cloud

Rajshree marked their reply on Cancelling my subscription to creative cloud as helpful. View the full reply

Marked as helpful:

The CC has been cancelled on Feb 2, 2015, you will not be charged further.

Regards

Rajshree

Following Adobe Creative Cloud in these streams: Inbox

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Adobe Employee ,
Feb 16, 2015 Feb 16, 2015

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alexandra barroso decastro, that reply is for another user,

you have an active CC order # 9229054059 purchased on 11/7/14 6:17:58 AM CST.

You can use the CC .

Regards

Rajshree

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New Here ,
May 18, 2015 May 18, 2015

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Hello could you cancel my accoutn aswell please. thankyou.

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Adobe Employee ,
May 25, 2015 May 25, 2015

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The CC purchased on 16-Sep-2014 is cancelled & will not be charged any more.

Regards

Rajshree

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New Here ,
May 25, 2015 May 25, 2015

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Thank you so much Rajshree!

Would you do the same to my other subscription, purchaced in 25-5-2015 please?

With best regards;

- Mika Reinikka

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New Here ,
Oct 01, 2015 Oct 01, 2015

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Hi

I am getting absolutely nowhere in the online Adobe cancellation process.  Could you please cancel my monthly Acrobat Pro DC subscription?

Regards

Helmke

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Adobe Employee ,
Oct 01, 2015 Oct 01, 2015

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Hi Helmke,

The CC subscription comes with a cancellation fee which is 50% of the remaining amount of the yearly contract which was purchased on Jun. 03, 2015 .

We have now a direct link to billing department for cancellation , please follow it.

Contact Customer Care

In case of any difficulty do feel free to inbox me in private with order details.

Regards

Rajashree

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New Here ,
Oct 02, 2015 Oct 02, 2015

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Hi Rajshree.

Your Contact Customer Care link is taking me into never ending loops. 

Could you please initiate the cancellation?  How much is the cancellation fee at the moment?

Regards

Helmke

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Adobe Employee ,
Oct 04, 2015 Oct 04, 2015

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Hi Helmke,

I have left you a personal regarding the below mentioned order:

Current Plan:Acrobat Pro DC subscription (one-year)
Account Activated:Jun 3, 2015

Please check.

Regards

Rajashree

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Adobe Employee ,
Oct 04, 2015 Oct 04, 2015

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Hi Nima,

My apologies for this trouble that you had to go through regarding cancellation, I honestly would like to restore the goodwill of my organisation in you.

I have left a private message regarding the order,

Creative Cloud medlemskab (etårig)Desktop Subscription2015-05-11

Please check.

Regards

Rajashree

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New Here ,
Oct 03, 2015 Oct 03, 2015

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Hi guys

PLEASE cancel my subscription and deduct your 50% cancellation fee.  I have been asking for many days now.


I am REALY trying to do this the ethical way. In the mean time your delay has cost me another month subscription at a full rate!  The fact that your website takes customers in circles when they try to cancel online is nothing but fraud!

If this does not get sorted out soonenst I have no other option but to open a fraud case with the authorities and to stop my credit card payment to Adobe.

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New Here ,
Mar 01, 2015 Mar 01, 2015

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Could you Please cancel my monthly subscription. It's not letting me on the website.

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