Cancelling my subscription to creative cloud

[Abe_Tabar]

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

[rociorada]

I need to cancel my yearly subscription, it has been very difficult so far to do so, I can the shorter form?

[Rajashree Bhattacharya]

Creative Cloud members from the countires listed here must contact Adobe customer support to cancel their month-to-month membership - go to the contact us page and then click the "Still need help? Contact us" button.

In case if the issue is still unresolved, please let us know so that it can be resolved.

Regards

Rajshree

[beccar66500885]

‌i want to cancel my subscription as I have graduated and no longer need the service. My 2nd year started without my permission and isn't up yet. I want to cancel without being charged 50% of the rest of the bill. Also, if possible refund me what the plan just took out.

PLease help

[Rajashree Bhattacharya]

Becca Ronketty, please confirm that do you wish to cancel the below mentioned CC.

Creative Cloud Student and Teacher Edition (one-year)

Desktop Subscription

Aug 29, 2013

Upon your confirmation I can assist you fyrther.

Regards

Rajshree

[beccar66500885]

i waited an hour in chat room for assistance and no one would contact me. I am so beyond mad and annoyed that this is taking so long. I better not be charged for canceling or I will contact someone higher authority.

PLesse ads please please ccancel my plan immediately, refund me and no fee

[allisone94]

Hello Rajshree,

I contacted someone through the chat customer service about ending my membership and he said it would take 2-3 to process (something about my account being new so it taking longer)... It's been more than three days and my account still says I'm a student Creative Cloud member.... Also, I haven't gotten any refund. Has my account been canceled or hasn't it? If it hasn't been canceled, could you do so?

Thank you!

Allison

[allisone94]

Nevermind, I talked to someone else on the chat and they said they'd take care of it... he said I should hear back in 2 to 3 days... so I guess I'll try again then...

[Rajashree Bhattacharya]

Allison Eliers, the CC is completly transacted now & you should be able to use it.

Please let us know if any future queries are there.

Regards

Rajshree

[allisone94]

I should be able to use CC? I don't want to... I want to cancel it

[Rajashree Bhattacharya]

The CC purchased on Feb 23, 2015 has been canceled as well as refunded too as it within  30 days of purchase.

Regards

Rajshree

[allisone94]

Thank you so much!

[Rajashree Bhattacharya]

You are Welcome

Regards

Rajshree

[hamadr57857199]

Please cancel my single app membership with Adobe After Effects, I chose the wrong application to download and I would really like a refund so I can go back and download the other program, I've only had the membership since last night.

[Benjamin Root]

Have you guys gone to your Adobe.com account and used the little "cancel" button?

Benjamin

[hamadr57857199]

Yes I did, and it took me through an endless loop which lead me to no help at all.

[Rajashree Bhattacharya]

Hamad Rehman, Please inbox the CC order number personally so that I can assist you further. There is a cancellation fee associated with cancellation if the purchase is more than 30 days old. You need to log in with the Adobe Id of the CC to contact Adobe Support.

Regards

Rajshree

[hamadr57857199]

I sent you the order number, thanks.

[hamadr57857199]

Check your inbox please.

[hamadr57857199]

Have you cancelled and refunded my purchase yet? I inboxed you the order number... Still no response.

[Rajashree Bhattacharya]

The Adobe CC has been cancelled & refunded on April 21st 2015.

Regards

Rajshree

[Rajashree Bhattacharya]

The CC has been canceled & the refund was processed on April 21st 2015.

Regards

Rajshree

[tsvetomiram16663914]

Dear Rajshree

is my subscription finally and officially cancelled?

Sent from my iPhone

[minad47950812]

Dear Rajshree, can you please cancel my Creative Cloud for teams? Kind regards.

[hamadr57857199]

Or is there a way i can switch from After Effects to Premiere pro? Premiere is the program I wanted but I carelessly chose After Effects without thinking twice about it. I should be able to get a refund, as I've only had the program since last night. thank you for your help, if I can't switch programs, I'd gladly accept a cancellation.

[taronb21173236]

Hello Rajshree,

Could you please cancel my Teacher-Student plan? I never received an email about the renewal.