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Rob Ainscough
Rob Ainscough
Inspiring
June 18, 2013
Answered

CC Adobe Application Manager fails to install...

  • June 18, 2013
  • 3 replies
  • 13214 views

I just purchased Adobe CC (I'm a current CS6 Production Premium owner) and login in with my Adobe ID, attempted to download Adobe Photoshop CC and got the following error:

Adobe Application Manager

We've encountered the following issues:

Adobe Application Manager failed to install.

My system is Windows7 64bit.  I looked thru my Windows7 event logs and NO errors are being shown.

I've attempted to contact "live chat support" but I appear to be on infinite "hold" with estimated wait that goes from 23 minutes to 22 minutes to 23 mintues to 22 minutes (has been doing this for 50 minutes now) -- I guess A LOT of people are having problems with CC.

I gotta say, my "introduction" to Adobe Creative Cloud has definitely NOT been a good one.  If I can't get a solution soon, I'll just get a refund on my CC Subscription and look for alternate "creative" software.  Not a happy customer.  I suspected this CC subscription approach was going to be problematic, and it is!

Rob

This topic has been closed for replies.
Correct answer Abhijit_Kr_

Hi robains,

I am really sorry to hear that you are facing issue with Adobe Application Manager Installation.

Could you please download and install AAM(CC) from this Link

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

Please let us know if it helps.

regards,

Abhijit

3 replies

D
dgennetten
Participating Frequently
July 2, 2013

Just back from the BUILD conference where a year of CC was given to all attendee's.  The CC install fails in Win8/IE with "Product X is a desktop app so you'll want to download it from your computer."

Switching to chrome, at least the install starts, but then I get the above error.

Tech support cant even get CC to install on Windows 8!

What a mess.

D
Design_Proj_Dev
Known Participant
June 19, 2013

Help! My other CC Team members were able to update AAM, but I can't.

I'm on a Mac, so I can't seem to find anything called omp.db on my computer as mentioned by robains (on Windows). Is there some corresponding file on the Mac that I can try to move?

Also, I don't know how to uninstall the AAM as Lee_Ann_H mentioned and it won't launch due to failing in installing the updated CC version. Do I need to use this "Adobe Cleaner Tool" that I see in another thread to get rid of AAM so that I can try a new download/install?

Thanks!

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 19, 2013

For Mac OS you can find the OPM.db file in /User/[username]/Library/Application Support/Adobe/OOBE folder.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 19, 2013

Hi Jeff,

Thanks for replying.

In OS X 10.8 there is no longer a Library folder visible in [username]. There is this from the root level of the hard drive:

[hard drive]/Library/Application Support/Adobe/OOBE/PDApp

I'm guessing this is not the same. Also, the PDApp is an alias folder. If you open the aliased folder, it is the Adobe Application Manager folder:

[hard drive]/Applications/Utilities/Adobe Application Manager

There are a bunch of folders and a few documents there:

Folders:  CCM, core, D6, DECore, DWA, LWA, P6, P7, UWA

Files:  PDAppFlex-app.xml, PDAppFlex.swf, pim.db

Now what?


Design the Library folder is still there just hidden.  Hold down the option key in the Finder and go to the Go Menu.  You will have an option to access your User Library from there.  The item will be titled Library.

A
Adobe Employee
Abhijit_Kr_Correct answer
Adobe Employee
June 18, 2013

Hi robains,

I am really sorry to hear that you are facing issue with Adobe Application Manager Installation.

Could you please download and install AAM(CC) from this Link

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

Please let us know if it helps.

regards,

Abhijit

Rob Ainscough
Rob AinscoughAuthor
Inspiring
June 19, 2013

I finally got thru to live support and they resolved the issue.

1.  Moved a file omp.db from AppData\Local\Adobe\OOBE to desktop (it gets re-created later)

2.  Tried to install AAM again from download center, it failed

3.  Downloaded AAM to a local dir and extracted and "Run as administrator" on Setup.exe, it still failed.

4.  Went to download center on web and tried to download AAM, click download button on web site and it opens AAM and I logged in ... most bizarre

I'm not really sure how or why this worked since the install still reported at Failed even when "Run as administrator", but AAM is working now and I was able to install other CC applications using it.

I'm almost 100% certain this is a security issue with Adobe's installer, somewhere in the chain something isn't getting/requesting elevated trust so when the installer tries to proceed it's hitting an OS security violation which is preventing the install.  So you might want to take this bug back to your CC developers and let them know they've got a trust/permissions problem with their installer.

Rob

T
TMREVO
New Participant
June 19, 2013

I get the exact same error and I have downloaded AAM as well as ACC desktop. All have the same error when installing. Also it says I am installing the AAM but there is no application on the MAC or PC even when running as Administrator.

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