CC shows Upgrade Plans even after owning license

[hina.ahuja]

Hi,

I have an enterprise adobe creative suite license but I still see the status of the apps like Photoshop and Illustrator to be a trial version and XD denotes as the Starter plan which asks for an upgrade. I was facing this issue even in my previous organisation. Could you please help me with it?

Thanks,

Hina Ahuja

[Govardhan.V]

Please refer below link :

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html

[hina.ahuja]

I am sorry but these do not help my case. Could you please help me with some customer support call?

[Govardhan.V]

You may contact Adobe Customer Support :

https://helpx.adobe.com/contact.html

Click on Chat icon at bottom right corner.