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Blindtext
Blindtext
Inspiring
June 28, 2016
Answered

CC Updates are not installing

  • June 28, 2016
  • 5 replies
  • 14459 views

Hi,

I am trying to update on my iMac the following apps:

- Photoshop CC (2015.5)

- After Effects CC (2015.3)

- Muse CC (2015.2)

- Ilustrator CC (2015.3)

but I get always an Installationerror:

Exit Code: 105

…

Fatal: Failed to open PIM database.

I used the Adobe Cleaner Tool … but it gives the same result.

I tried to delete the pim. files manually, but it persists. Is there a better way?

The update to InDesign (2015) worked without problems …

This topic has been closed for replies.
Correct answer Blindtext

ok, I am talking to them right now … I will post the result :-)


I did the online support with Adobe.

At the end only a clean install helped. Deleting everything and installing it fresh.

Now it is running fine.

5 replies

P
pboisclair
New Participant
February 10, 2018

Thanks! Replace the hdpim.db from another computer work great!!!

M
mgg@mac.com
Inspiring
August 5, 2016

Problem solved.

[[side note - Adobe support might have been able to solve this sooner, but I particularly do not like handing over any access to my computer to support staff using an unknown(to me) tool with unknown (to me) capabilities. ]]

Step one - find hdpim.db - spotlight doesn't find it.  A web search doesn't find it either.

This does:  sudo find -x / -name "hdpim.db" -print

I have access to another machine running the same software - I start comparing.  The broken machine has a file hdpim.db-journal which is empty.  The hdpim.db file is the only file in the directory that doesn't have a recent date.

Step two - delete hdpim.db-journal

Step three - and this may not have been necessary - copy hdpim.db from the other machine to the problem machine.

Step four - tell Creative Cloud to update Apps.

Step five - cheer!

So, how hard would it have been for the newly updated documentation to say:  Remove the file "/Library/Application\ Support/Adobe/caps/hdpim.db-journal"  ????

How hard would it have been for the software to go ahead and remove the journal file?

mgg

    R
    robg393939
    New Participant
    August 7, 2016

    I only have one machine, and most of what you said I do not understand. Can you make it step by step please ?

    M
    mgg@mac.com
    Inspiring
    August 7, 2016

    It would be much better if Adobe fixed the problem. 

    My problem specifically was PS and BR would not install.  LR would.  The error can be found by following the more info links.  Exit code 105 specifically. 

    Open Terminal.  type ls -l /Library/Application\ Support/Adobe/caps

    Note the backslash space.  If you see a file hdpim.db-journal - I think that means an install crashed mid progress.  It may also mean your hdpim.db file is corrupt.  In my case, I copied hdpim.db from another machine as just removing the journal file did not fix the problem for me.  So, you could try the command in terminal:

    sudo rm /Library/Application\ Support/Adobe/caps/hdpim.db  

    It wants a password - you have to have admin rights on your login for this to work.  be very carefull, "sudo rm" can do bad things. 

    That command would remove the database file and hopefully Creative Cloud would create a new one - though I suspect you might have to reinstall Creative Cloud to get that to happen. 

    So you might be better off using chat and telling Customer Support you have the exit code 105, hdpim.db-journal problem. 

      C
      christiank67281068
      New Participant
      July 31, 2016

      I tried to clean install the CC Apps but I still receive this:

      Exit Code: 105

      -------------------------------------- Summary --------------------------------------

      - 1 fatal error(s), 0 error(s), 0 warnings(s)

      FATAL: Failed to open PIM database.

      -------------------------------------------------------------------------------------

      Is there anything else I could do?

      kglad
      kglad
      Braniac
      July 31, 2016

      using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

      D
      dorop88175618
      New Participant
      June 28, 2016

      I have exactly the same problem.

      I'm tring to instal

      - Ilustrator CC (2015.3)

      - Photoshop CC (2015.5)

      The instalation freezes at 0%, an the same error is displayed

      Exit Code: 105

      Fatal: Failed to open PIM database.

      kglad
      kglad
      Braniac
      June 28, 2016

      using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

      Blindtext
      BlindtextAuthor
      Inspiring
      June 28, 2016

      ok, I am talking to them right now … I will post the result :-)

      kglad
      kglad
      Braniac
      June 28, 2016

      change read/write permissions for the pim.db files.

      Blindtext
      BlindtextAuthor
      Inspiring
      June 28, 2016

      unfortunately it does not work … the error remains.

      I changed the permission of the pim.db in the folders:

      - Adobe Application Manager

      - Adobe Creative Cloud

      Is there another way?

      N
      nicolasnadjar
      New Participant
      August 26, 2016

      Hi, I tried many times to install the photoshop 2015.5  and the Bridge 2015 , always getting the same result.

      Exit Code: 105

      -------------------------------------- Summary --------------------------------------

      - 1 fatal error(s), 0 error(s), 0 warnings(s)

      FATAL: Failed to open PIM database.

      -------------------------------------------------------------------------------------

      also tried to change permissions to  Library/Applications\ Support/Adobe/caps/hdpim.db , did not work too.

      Also I made a clean installation after remove all trace of creative cloud from my computer . Did not work.

      Tonight I change the name to hdpim.db to _hdpim.db to force Creative Cloud installer to create a new instance of hdpim.db and it worked.

      Right now I have photoshop 2015.5  and bridge 2015 installed in my computer

      Hope this information helps

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