Skip to main content
cathl10119106
cathl10119106
New Participant
March 30, 2015
Answered

Constant 404 error message - cannot install my product (premiere pro)

  • March 30, 2015
  • 1 reply
  • 1233 views

I've just purchase the single product - adobe premiere pro.

I have received the confirmation email, verified my address.
When i click on get started - I get a constant 404 error message. Sometimes the adobe.com/en flashes up for a few seconds, then the 404 comes back again.

Other way in

I login to adobe.com sucessfully.

I cannot see anywhere in account/profile/comms etc for me to download Premiere. It just tells me I have purchased it.

But after a while the same 404 error pops up.

???

I'm using Chrome/Yosemite

I am not running any malware/spyware removal progs.

Nor am I running sophos or other anti-virus software.

Hugely frustrating..

Any help massively appreciated

Cath

This topic has been closed for replies.
Correct answer cathl10119106

Thanks - your twitter team sorted.

All Good!

Chrs

C

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 30, 2015

Cath I would recommend you utilize a different web browser to download and install the Creative Cloud Desktop application.  You can find additional details regarding the installation process at Creative Cloud Help | Download, install, update, or uninstall apps.  If you have any questions regarding the process you are welcome to update this discussion.

cathl10119106
cathl10119106AuthorCorrect answer
New Participant
March 30, 2015

Thanks - your twitter team sorted.

All Good!

Chrs

C

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices