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Correct answer Govardhan.V

Follow below steps :

Step 1)

Click on the below link and download & run Adobe Cleaner tool :

Remove Adobe Creative Cloud app

.

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 2)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 3)

Trash Adobe Creative Cloud folder from Applications as well.

Step 4)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 5)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 6)

Click on the below link and download & run Adobe Cleaner tool :

Remove Adobe Creative Cloud app

.

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 7 )

1)Please click on Apple menu icon and select System Preferences, and then click Network.

2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

3)Then click on Advanced button and click Proxies Tab.

4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

5)Then click on Apply Now button.

Step 8)

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

20 replies

Show previous replies
C
claytonw42114069
Participant
October 20, 2019

Thank you!

DaveShafer
DaveShafer
Participant
October 20, 2019

Does anyone have the same solution for a Windows 10 PC

mohammedb14481585
mohammedb14481585
Participant
April 6, 2019

IT WORKED !!, I have been struggling with this issue for weeks and it is finally fixed, thank you so much.

melvyncole
melvyncole
Participant
November 2, 2018

Thanks, another user successfully unstuck!

jahagen0429
jahagen0429
Participant
September 20, 2018

Great instructions, worked great first time!  I don't know why the program hung up to begin with, but THANKS it now works.

A
AaronShep
Participating Frequently
March 5, 2018

Thanks so much to Brucgovn. I removed all the folders you mentioned, and the desktop installer finally worked! I've spent hours searching out and trying numerous solutions over the past few weeks, trying to update the desktop, but you're the only one who mentioned all these possible problem folders -- especially those related to Adobe Application Manager. Something in there did the trick.

Actually, I skipped some of your steps and just removed folders and installed. I didn't run the Cleaner Tool, because I tried that once before and it didn't help -- and I believe it also stripped out all my CC apps, though maybe I did something wrong with it. I also found my network settings were all right to begin with, as I believe most people would find if they've already been using CC.

One correction: In /Library/Application Support/Adobe, the Application Manager folder is actually called AdobeApplicationManager (no spaces). And a suggested improvement: In Utilities, the Adobe Sync folder is another one replaced by the desktop installer -- so you might as well remove that folder too, just in case.

With these changes, here's a summary list of the folders to remove, in case it's handy in this form:

/Applications/Adobe Creative Cloud

/Applications/Utilities/Adobe Creative Cloud

/Applications/Utilities/Adobe Application Manager

/Applications/Utilities/Adobe Sync

/Library/Application Support/Adobe/AAMUpdater

/Library/Application Support/Adobe/AdobeApplicationManager

/Library/Application Support/Adobe/OOBE

/Users/[Your Username]/Library/Application Support/Adobe/AAMUpdater

/Users/[Your Username]/Library/Application Support/Adobe/OOBE

L
laurannebuwmad
Participant
March 7, 2018

Thank you thank you thank you! The important thing for me was to remove those files from BOTH libraries.

sarah53182811
sarah53182811
Participant
February 16, 2018

Thank you! I was skeptical to follow your instructions on a school district issued machine without Tech's blessing... but I did it and it worked. Thanks so much for taking the time to post and help us all out!

D
drwaltk
Participant
September 9, 2017

+1 to Ken's post, thanks...

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
August 4, 2017

Moving to Creative Cloud Download & Install​

C
charlottew92989666
Participant
January 8, 2018

Sheena,

What are the steps to correct this problem on Windows 10?

    B
    BYUmecsr
    Participant
    February 9, 2018

    Here's the Windows solution:

    Creative Cloud App Assets tab stuck updating creative cloud

    Govardhan.V
    Govardhan.V
    Participating Frequently
    August 4, 2017

    Windows or Mac?

    K
    kens20250261Author
    Participant
    August 4, 2017

    It's Mac Sierra

    Sent from mobile device

    R
    rondal672023
    Participant
    August 3, 2023

    Follow below steps :

    Step 1)

    Click on the below link and download & run Adobe Cleaner tool :

    Remove Adobe Creative Cloud app

    .

    http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

    Step 2)

    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

    (Applications>Utiliites)

    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

    Step 3)

    Trash Adobe Creative Cloud folder from Applications as well.

    Step 4)

    1) Right click on Finder icon and  select "Go-ToFolder " option.

    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

    ~/library

    3)Then navigate to Application Support>Adobe.

    Open Adobe folder and trash folders named AAMUpdater and OOBE.

    Step 5)

    1) Right click on Finder icon and  select "Go-To" Folder option.

    2) You will get a text box, type-in below command and then hit 'Return' key.

    /library

    3)Then navigate to Application Support>Adobe.

    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

    Step 6)

    Click on the below link and download & run Adobe Cleaner tool :

    Remove Adobe Creative Cloud app

    .

    http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

    Step 7 )

    1)Please click on Apple menu icon and select System Preferences, and then click Network.

    2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

    3)Then click on Advanced button and click Proxies Tab.

    4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

    5)Then click on Apply Now button.

    Step 8)

    Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg


    I am having the same issue, but when I click on the first link you provided it does not work  Can you help please?

     

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