I have the same flavour of issue. Well I sometimes have to re-enter my login details or click on "License product" but my biggest issue is Adobe Application Manager getting stuck on "Validating Software License" when I try to open Premiere. It just spins and spins, closes, reopens, spins.... FOREVER. I simply can't use Premiere CC. All other apps open fine. This happened a day after I purchased a subscription. I had been using it on a previous subscription paid for by work and then a trial once I swapped it to my adobe ID. All other software accepted the transition but for some reason Premiere, or AAM on its behalf, freaks out.

This is getting ridiculous Adobe.

W

William Patin

Inspiring

FIXED

mrjonnywood found the solution:

I had a similar problem. Every time I opened a CC App, I was asked to sign in. I followed instructions on several forums, but nothing worked.
Yesterday I got in touch with Adobe Help and together we spent over two hours trying to resolve the problem. I have to say Khongyairong (the guy I was dealing with) was very helpful but we ran out of time as I had to go out.
Today, I decided to remove every single trace of Adobe from my Mac. I followed these steps and all now works as it should!
Please note the order – uninstall apps first, then run cleaner, then manually remove any left over files.
Warning: You will delete all Adobe files from your computer. If you are using any Adobe products other than Creative Cloud please make sure you check every file before deleting it – if it's not related to CC don't delete it! You might want to make a snapshot of your system that you can restore to before doing this. If there is more than 1 user on the Mac make sure they don't have Adobe products that could be effected by the following process.
Use the Uninstallers for each App you have (uninstallers can be found in Applications/Adobe *App Name*/Uninstall Adobe *App Name*
Check Applications/Utilities for any other Adobe Uninstallers and run them
Use Creative Cloud Cleaner to remove everything else (I was given the download from Khongyairong so don't have the link)
Select 'All' from the dropdown menu, top-right.
Click 'Clean All'
At this point I restarted my Mac but it may not be necessary.
Go to /Library/Application Support and delete the entire Adobe folder (I also deleted the Macromedia folder too, but I think this is just for Flash Player)
Go to /Library/Caches and delete all folders and files with 'Adobe' in the name
Go to (User) ~/LibraryApplication Support and delete the entire Adobe folder
Go to /Users/Shared/Library/Application Support and delete the entire Adobe folder (if you have more than one user set up make sure they are not using Adobe products that will not function correctly if you delete this folder)
At this point I searched my entire computer for any other files or folders with Adobe in the name and deleted them
There was also a Photoshop folder in one of the Librarys (can't remember which but check in both) I deleted that too
I emptied the trash and restarted here and would recommend the same
At this point I could have started installing the software again, but I took some extra steps which involved 3rd party software. I use Onyx which is a very good tool to clean up OS X system. You can use this or something similar to do the following:
Reset home folder permissions and ACLs
Clear system and user caches
During the Onyx processes I was promted to restart my Mac a couple of times. Once all that was completed my Mac was booting up a fraction quicker than before (which was a nice bonus).
Fresh installs
I then went to creative.adobe.com, signed in and downladed Creative Cloud Desktop App – nothing else.
I installed CC desktop, signed in and initially downloaded 1 app (in my case Photoshop), opened it and waited... no window requesting sign in!!!!
I double checked, by quiting and reopening Photoshop – all seemed good!
I was then able to install other CC Apps (one by one just be sure) from the Creative Cloud App and every one of them works withut being promted to sign in!
Hope this works for you, I've seen this issue a lot and was very happy to have a solution to share it with others!

Good luck and let's hope that doesn't recur. Ever.

binaryfishie

Participant

I used this solution and it worked for 2 days then the issue started repeating.

I deleted the opm.db file from /Application Support/Adobe/OOBE as suggested and was able to log in.

I find it ridiculous that every time I try to work I have to waste an hour (or more) of my time to work around login issues. I'd rather work with a cracked version of CS6 than keep paying for a broken product I cannot use.

Update: 6 hours later I'm unable to use any apps again. It cycles between the Renew Subscription screen and the Thank You screen. Any suggestions? David__B

David__BCorrect answer

Adobe Employee

Please ensure you have the latest version of the Creative Cloud app installed

http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

We also have this solution for the having to sign in on every product launch

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

If you're continuing to have issues please post back

Thanks,

- Dave

E

eMed

Participant

I did that, and every time I opened an application I have to sign in and Adobe ask me to register the product again.

It happend 3 times a day.

Is there a real solution?

David__B

Adobe Employee

Hi eMed,

Sorry to hear you're still having problems after trying those suggestions. Have you tried creating a new administrator account, logging out of your current account and into the new one to see if the behavior persists? Having to sign in and register that many times seems like something is not getting saved or changed properly when you complete the process.

Here are instructions for creating a new account if you need them:

Windows 7/8

http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-windows-7.aspx

Mac

10.7 - http://support.apple.com/kb/PH4600

10.8 - http://support.apple.com/kb/PH11468

Also, I've heard that changing your Adobe ID password has made a difference in some rare cases.

http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html#manage_account

- Dave

jeffseaver

Participating Frequently

What drives me most crazy about this is how long this has been going on, how many hundreds of posts I've seen about this on message boards and blogs, how many times Adobe has posted ineffective suggestions and still continues to not acknowledge this as a known and documented bug.

It's not that big a deal to have to look up an Adobe password and type it in, every day, every time I go to use Photoshop, InDesign, Illustrator, Dreamweaver, AfterEffects, Muse or Creative Cloud for app updates or font sync'ing via Typekit.

My frustration has to do with being a guineau pig while Adobe works out all the kinks to this truly annoying subscription model. If they would just say "We know it's a problem, we're working on it" - it would help.

O

OldDudeWV

Participant

Today is Sunday, 16 Mar 2014. Just today , I've been required either to supply my full e-mail/password or activate my license to Acrobat XI three times ... as well as for InDesign CC (once) and Photoshop CC (once). I don't recall exactly when this started but I think it was after an update to the Desktop Manager some months ago. The biggest annoyance for me is when Adobe abruptly kills an app I'm paying them for before I can save my revisions.

I hate to roll back to CS4 Design Suite Premium (and lose Dreamweaver, Audition, and Premier Pro), but I kept the DVD for just this reason.

Like everyone else on this thread has observed, this has been going on for months. Adobe may have us by the proverbial short hairs with no more perpetual licenses, but some of us can at least downgrade to the last stable product on a DVD and just get our work done.

It's well past time this problem was solved for good. Perhaps a hiatus on "new, snazzy features" and a permanent fix for this more-than-minor issue????

A

Atkinsgj

Participant

It's doing it to our office again - why this really stinks in an educational institution is that when a machine is shared, the guest-users may not have the credentials required to login and use the software; thus, rendering it useless. This issue now dates back over half a year, which is almost a third of their historic release cycle for the entire CS.

If you're tired of waiting for a solution, perhaps figure out who the analysts are that cover NASDAQ:ADBE and begin sharing your experiences with this kludgy new distribution system. Ultimately a month-by-month provides them with greater financial stability and forecasting, but it hurts the experience of the customers in this case. I have yet to see a benefit to being on the Cloud that a normal distribution system wouldn't also be able to accomplish.

Analysts:

http://www.adobe.com/investor-relations/analyst.edu.html

M

markr

Participating Frequently

I'd also like to find a solution for this.

B

Barteg

Known Participant

I've the issue with the Adobe Cload Updater. So I so not get updates automatically.

Sumit Singh7733893

Participating Frequently

Hi Ganbaa.Gansukh,

Please just place the original opm.db file on the desktop

Exit Creative Cloud app.
On Windows remove the opm.db file located here: C:\Users\<user>\AppData\Local\Adobe\OOBE
On Mac remove the opm.db file located here: <user>\Library\Application Support\Adobe\OOBE
Restart Creative Cloud Connection and sign in.

Thanks,

sumit Singh

I

irish_sunshine

Participant

That is totally useless. I have the same problem I can't stay logged in. This started about 3 weeks ago after one of the updates. Now I not only have to log in, but "accept" the license on every single program I use.