I have been getting this message in several of our labs. I contacted Adobe and the technician had me create a new license file (we are using CC Enterprise) by running the CClauncher.dmg. Once the license package is created I had to run Adobeserialization.dmg as the administrator each Mac in the lab that was having the issue. Once that was done those workstations that were having issues are now working and not reverting back to the trial version.

Rajashree Bhattacharya

Community Manager

Thank you so much for sharing the resolution, it will help many of our fellow Forum user.

Regards

Rajashree

C

csharesky

New Participant

I do not have the file "opm.db" in the mentioned directory.

donnap34054496

New Participant

I logged into cloud. It kept asking me to and I said cancel every time because it was only 2 GB.I did try in the edit in Adobe now the problems above. How do I send you a file?

floramc

Community Expert

‌ok, that is only a chance to use online storage, nothing you would worry about. I will send you a private message. Normally you open a member's profile and click on the yellow envelope to send a private a message. I will do it.

donnap34054496

New Participant

I never logged into Cloud because it was not enough memory for me. I tried Adobe on trial period but was not what I was looking for. I now can not open some of my .pdf's on my computer or my external hard drive, some as old as 2005. It keeps telling me I need an adobe password. The only password I have is the one I used to get here today. Never had any other passwords that I know of. I am to the point of deleting all Adobe and NEVER using again. I am currently using another .pdf program to open my .pdf because I don't trust Adobe now.

floramc

Community Expert

Donna Purcell wrote:

I never logged into Cloud because it was not enough memory for me. I tried Adobe on trial period but was not what I was looking for. I now can not open some of my .pdf's on my computer or my external hard drive, some as old as 2005. It keeps telling me I need an adobe password. The only password I have is the one I used to get here today. Never had any other passwords that I know of. I am to the point of deleting all Adobe and NEVER using again. I am currently using another .pdf program to open my .pdf because I don't trust Adobe now.

Hi!

I would like to help you but you must help me help you:

‌1) what do you mean by "I never logged into Cloud"? Are you talking about the storage or are you talking about the cc manager, ie what you use to download the programs?

2) did you use adobe before these episodes? How did you open your pdfs before? How did you create your pdfs, are you the author?

you can even use the private messages and send me one of those pdfs to see if I find the issue, or if I can open them. Please send me a private message before you stop trusting Adobe. Let me try, would you?

whispy snippet

Participating Frequently

So is there a solution to this issue yet? I'm still being asked to log in to Creative Cloud every time I want to use my stand alone version of Light room 6. It's unbelievably annoying!

M

mrtechnicalweb2

Participating Frequently

lol

welcome to the new world order.

a world where the corporates are constantly telling you whose in charge.

If it keeps logging you out maybe you havnt been praying to your government enough? Maybe you made politically incorrect comments somewhere whilst engaging in your right to free speach.

The anser is NO. Its incredibly complicated logging in. Since the dawn or time programmers, like me and maybe you have fully understood the problems with creating a persistent log in. Since Adobe took over and destroyed Macromendia love child they too have had hundreds of programmers on this problem trying to sort it out.

All I can say is that in 5 years times you'll look back and laugh as it still doesnt work.

whispy snippet

Participating Frequently

Actually, I ended up finding the answer. I had to delete that omdp file or whatever it was called and then re-login. Initially I couldn't even find this file - even with hidden files and folders enabled. The recommended path was quite a way off what was suggested.

Anyway, working now. But I must say online chat support was utterly terrible. I was connected for a good 15 minutes and got maybe four lines worth of responses - none of which were the solution.

C

cudarsjanis

New Participant

Having the same problem on Mac.

For few weeks already. I have CC on my machine at home as well. but it allows you to use it on 2 machines, so that shouldn't be the problem.

Almost every time I open new software, it asks me to log in.

You guys are having this issue for few years already. Thread starter in 2012 or something. Should be enough time to fix it.

Thanx

It's just 2 clicks, but I don't want to do it every single morning I come to work, to every single software.

C

cromar

New Participant

Is there a way to make this thread unanswered again? It would appear we are all still having issues despite the solutions being provided.

Like others, I find it very frustrating having to keep licensing my software each time I launch a CC application on my Mac.

floramc

Community Expert

I am very sorry to ready you are having all these issues. It is absolutely unacceptable and you have all rights to feel annoyed. Please, don't believe the company is trying to make you so upset, there would be no intelligence in acting that way. True, moving to the CC subscriptions many things changed and some are still far from perfect. I can agree too the authentication system is not winning a prize today. I really wish you did not have to encounter these problems, I did too a while ago. In my case this solution already suggested worked

Delete /Library/Application Support/Adobe/SLCache

Delete /Library/Application Support/Adobe/SLStore

Delete ~/Library/Application Support/Adobe/OOBE -

The fact it might not work for everybody has nothing to do with evil plans. It is just that we have no idea what you do have installed in your computer and many things can cause this issue, not just Adobe's but how it is welcomed in your computer. Like a kidneys transplantation, you can't know if everything will accept Adobe's programs or if there will be internal fights.

That is why there are many solutions given, and some works for a group of users, some works for other groups of users. I understand many of you are not developers (neither I am) and get annoyed by the wackoweirdo speaking that goes do this, clear that, go into that folder, blabla. Like we all understand the language. It is absolutely annoying, but so far the only way to at least try to solve the issues. I believe it will take time until CC is completely flawless, but users who have been there since ages, give some trust to the company, they are not trying to let you down, it is just that with time going, things get more complex and at times a bit over the shoulders. It is frustrating, I am sorry, believe everybody is trying to solve this pain in the butt. It damages the opinion of the company in the voice of committed and loyal customers. How can Adobe like that? Surely more frustrated than you are that it does not go smoothly for every user.

What I can do now is, I can go back to this thread and collect all solutions in one post if you wish so, and hopefully everyone who's posting here can check without browsing two pages who are a bit of everything. Would that help somehow?

Among the other things I would like to focus onto, is that at times corruptions may fall from third parties plugins that do no longer interact properly as not Adobe but the other company is not fully updated with CC. If you are using external plugins for PS, I'd suggest to go check on their sites to see if there is some enlightenment on known issues there.

I warmly warmly warmly warmly recommend to clean you cash and cookies frequently, I use CClener Free for that and it works good for me.

Again, I am very saddened to read many are having so negative experiences. It is very unfortunate.

psmudger

Inspiring

I am sorry, in this case it does not sound to me like the staff is being arrogant. At a point I can see some frustration as their answers are being rejected but they are not rude. One can always do better and I see the communication somehow got lost. For me this is not a case of bad service, just the limits of communicating on a thread. But I will keep in mind that you react negatively to those answers. We are all different and react differently to the written language. It really requires time and dedication and occasionally one can still got lost in translation. I take a lot of time to write my answers, even when it is about two sentences, I think a lot about the words I choose. Not everybody has the same time, and it does not make me infallible too.

Frustration is human, all who participated in that thread were somehow hitting the wall, nobody was trying to be mean or arrogant looking from the outside. Believe me, I am a woman in tech, have a list of nuances longer than the Pantone palettes of colours to keep me good company as to mean, rude and arrogant and how they might or do translate in and outside forums. We get a master degree from the school of life on that.

Chris Cox is a very skilful person, he's a very sharp engineer, just the fact he takes over, means this thread is getting attention among the best qualified employees. He is very very very competent. As many on his level, he probably feels particularly frustrated as his messages are not getting through. I remember I supported users locally, not on this forum, who had the same issues and the solutions he was giving are the same I gave and they worked in my cases.

I am sorry to read you found that arrogant. It is surely something that makes me think as to how careful we must be when we answer on this forum.

Hi floramc,

I don't want you to confuse rudeness with arrogance. He wasn't rude. When a lot of users are experiencing the same thing and a user finds a solution that works for all concerned and a Staff member flatly refuses to even contemplate that things could even happen that way, to me, that is arrogance. The solution cured this issue for a lot of users and I was merely enquiring if there was a similar thing to fix Photoshop 2014 running on the same OS.

For all concerned it only occurred and affected Adobe ID, PS and IL 2014 and it came about when those 3 apps were released and when they called certain routines. The Staff member blames an OS issue but all 3 of those apps are specced to work on 10.7.5. Because he pretty much refused to look beyond the fact that a lot of users were experiencing the same thing, and found relief in the same cure, is what I would class as arrogance. I don't, for a second, rule out that it's something on the OS level which is why I said in the thread it shouldn't be specced to run on 10.7.5. because no other app (including the non 2014 Adobe apps) was causing such a freeze. I think I was being pretty fair with some fair questions. The replies are all pretty much 'it cannot happen that way', but somehow, it was, for a lot of users. I don't doubt the skill of the engineer at all but one thing has nothing to do with another. All any of us (users) were trying to do, and continue to do, is to get the software working.

The basic definition of a problem is that something is happening that should not be happening and the causes are often things that should have nothing to do with the problem. That's their very nature and to properly and logically get to the bottom of an issue one has to be prepared to investigate all avenues. Simply saying it cannot happen that way is arrogant, in my opinion.

As always I appreciate your replies

D

DdougG

New Participant

Just adding my voice to the complaints and concerns about creative cloud log ins.

I am NOT using creative cloud. I upgraded my licensed copy of Lightroom (desktop edition) to version 6. I have bought this program since version 2, regularly getting updates. Yup. I am paying for this problem software. After going through a purchase user-experience designed by a demon, CC now asks me to log in several times every hour. Even if I exit the program. I am seriously annoyed.

Adobe has become evil. I no longer trust them. I think it started when they added their infamous, permanent flash-based tracking cookies. I have no faith they respect my privacy. I bet they have a deal going with the NSA (joking... umm... maybe not!).

Now I an hearing things on this forum like 'hidden administrator account'? What gives? Wow. I am going to hunt down every Adobe product on my computer and delete it. I have had enough.

I will keep Lightroom for the time being, and will do what I can do to lock it down safely. What a pain.

P

pablochint

New Participant

Count me in. Same issue. Really disturbs workflow. Please fix this Adobe. I have to sign-in to CC everytime I launch an app. This is my fourth time today doing it with Primere CC.

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