I have been getting this message in several of our labs. I contacted Adobe and the technician had me create a new license file (we are using CC Enterprise) by running the CClauncher.dmg. Once the license package is created I had to run Adobeserialization.dmg as the administrator each Mac in the lab that was having the issue. Once that was done those workstations that were having issues are now working and not reverting back to the trial version.

Rajashree Bhattacharya

Community Manager

Thank you so much for sharing the resolution, it will help many of our fellow Forum user.

Regards

Rajashree

C

csharesky

Participant

I do not have the file "opm.db" in the mentioned directory.

donnap34054496

Participant

I logged into cloud. It kept asking me to and I said cancel every time because it was only 2 GB.I did try in the edit in Adobe now the problems above. How do I send you a file?

floramc

Community Expert

‌ok, that is only a chance to use online storage, nothing you would worry about. I will send you a private message. Normally you open a member's profile and click on the yellow envelope to send a private a message. I will do it.

donnap34054496

Participant

I never logged into Cloud because it was not enough memory for me. I tried Adobe on trial period but was not what I was looking for. I now can not open some of my .pdf's on my computer or my external hard drive, some as old as 2005. It keeps telling me I need an adobe password. The only password I have is the one I used to get here today. Never had any other passwords that I know of. I am to the point of deleting all Adobe and NEVER using again. I am currently using another .pdf program to open my .pdf because I don't trust Adobe now.

floramc

Community Expert

Donna Purcell wrote:

I never logged into Cloud because it was not enough memory for me. I tried Adobe on trial period but was not what I was looking for. I now can not open some of my .pdf's on my computer or my external hard drive, some as old as 2005. It keeps telling me I need an adobe password. The only password I have is the one I used to get here today. Never had any other passwords that I know of. I am to the point of deleting all Adobe and NEVER using again. I am currently using another .pdf program to open my .pdf because I don't trust Adobe now.

Hi!

I would like to help you but you must help me help you:

‌1) what do you mean by "I never logged into Cloud"? Are you talking about the storage or are you talking about the cc manager, ie what you use to download the programs?

2) did you use adobe before these episodes? How did you open your pdfs before? How did you create your pdfs, are you the author?

you can even use the private messages and send me one of those pdfs to see if I find the issue, or if I can open them. Please send me a private message before you stop trusting Adobe. Let me try, would you?

whispy snippet

Participating Frequently

So is there a solution to this issue yet? I'm still being asked to log in to Creative Cloud every time I want to use my stand alone version of Light room 6. It's unbelievably annoying!

M

mrtechnicalweb2

Participating Frequently

lol

welcome to the new world order.

a world where the corporates are constantly telling you whose in charge.

If it keeps logging you out maybe you havnt been praying to your government enough? Maybe you made politically incorrect comments somewhere whilst engaging in your right to free speach.

The anser is NO. Its incredibly complicated logging in. Since the dawn or time programmers, like me and maybe you have fully understood the problems with creating a persistent log in. Since Adobe took over and destroyed Macromendia love child they too have had hundreds of programmers on this problem trying to sort it out.

All I can say is that in 5 years times you'll look back and laugh as it still doesnt work.

psmudger

Inspiring

I take it back. The recommended path to the OOBE folder is correct.

C:\Users\<user>\AppData\Local\Adobe\OOBE

And on Mac:

/Users/<your username>/Library/Application Support/Adobe/OOBE

C

cudarsjanis

Participant

Having the same problem on Mac.

For few weeks already. I have CC on my machine at home as well. but it allows you to use it on 2 machines, so that shouldn't be the problem.

Almost every time I open new software, it asks me to log in.

You guys are having this issue for few years already. Thread starter in 2012 or something. Should be enough time to fix it.

Thanx

It's just 2 clicks, but I don't want to do it every single morning I come to work, to every single software.

C

cromar

Participant

Is there a way to make this thread unanswered again? It would appear we are all still having issues despite the solutions being provided.

Like others, I find it very frustrating having to keep licensing my software each time I launch a CC application on my Mac.

floramc

Community Expert

I am very sorry to ready you are having all these issues. It is absolutely unacceptable and you have all rights to feel annoyed. Please, don't believe the company is trying to make you so upset, there would be no intelligence in acting that way. True, moving to the CC subscriptions many things changed and some are still far from perfect. I can agree too the authentication system is not winning a prize today. I really wish you did not have to encounter these problems, I did too a while ago. In my case this solution already suggested worked

Delete /Library/Application Support/Adobe/SLCache

Delete /Library/Application Support/Adobe/SLStore

Delete ~/Library/Application Support/Adobe/OOBE -

The fact it might not work for everybody has nothing to do with evil plans. It is just that we have no idea what you do have installed in your computer and many things can cause this issue, not just Adobe's but how it is welcomed in your computer. Like a kidneys transplantation, you can't know if everything will accept Adobe's programs or if there will be internal fights.

That is why there are many solutions given, and some works for a group of users, some works for other groups of users. I understand many of you are not developers (neither I am) and get annoyed by the wackoweirdo speaking that goes do this, clear that, go into that folder, blabla. Like we all understand the language. It is absolutely annoying, but so far the only way to at least try to solve the issues. I believe it will take time until CC is completely flawless, but users who have been there since ages, give some trust to the company, they are not trying to let you down, it is just that with time going, things get more complex and at times a bit over the shoulders. It is frustrating, I am sorry, believe everybody is trying to solve this pain in the butt. It damages the opinion of the company in the voice of committed and loyal customers. How can Adobe like that? Surely more frustrated than you are that it does not go smoothly for every user.

What I can do now is, I can go back to this thread and collect all solutions in one post if you wish so, and hopefully everyone who's posting here can check without browsing two pages who are a bit of everything. Would that help somehow?

Among the other things I would like to focus onto, is that at times corruptions may fall from third parties plugins that do no longer interact properly as not Adobe but the other company is not fully updated with CC. If you are using external plugins for PS, I'd suggest to go check on their sites to see if there is some enlightenment on known issues there.

I warmly warmly warmly warmly recommend to clean you cash and cookies frequently, I use CClener Free for that and it works good for me.

Again, I am very saddened to read many are having so negative experiences. It is very unfortunate.

psmudger

Inspiring

I don't believe that Adobe are upsetting people on purpose and I also don't believe it is an 'evil plan'. What it is, is poor programming and implementation.

I was in an online chat for 6 hours with this constant licensing issue and got passed through 9 assistants. Yes, 9. Each one, without fail asked "Hello, what is the issue?". None of them read the thread of the text and after hour 4 I got angry at having to explain what the issue was from scratch every time. There was no solution found during this chat and each person stated they would pass me to a higher level of support. We're paying nearly £1000 per month for our 30 licenses and after 6 hours I'm not at the top level of support?

I have found various ways around this but they take ME (not Adobe) 30 to 45 minutes to implement. We have 30 users. And it's a grand a month. When we used perpetual licenses with serial numbers we never ever had a problem. This is beyond a joke and I shouldn't need to even clean caches or change permissions or manually delete files to make the software work and keep it working. It's a joke and Adobe should be thoroughly ashamed of themselves.

Plus, when an Adobe helper gives you their email address and asks you to mail them it would help if they ever replied or got back to you. It's rude, arrogant and unprofessional but I notice they still take their money bang on time every month without fail. It needs to be fixed in the code and Adobe need to compensate users for wasting enormous amounts of time to make their hired software work properly. Adobe designed and coded the system. Fixt it, or at least admit you have no clue what is going on. Then fix it.

D

DdougG

Participant

Just adding my voice to the complaints and concerns about creative cloud log ins.

I am NOT using creative cloud. I upgraded my licensed copy of Lightroom (desktop edition) to version 6. I have bought this program since version 2, regularly getting updates. Yup. I am paying for this problem software. After going through a purchase user-experience designed by a demon, CC now asks me to log in several times every hour. Even if I exit the program. I am seriously annoyed.

Adobe has become evil. I no longer trust them. I think it started when they added their infamous, permanent flash-based tracking cookies. I have no faith they respect my privacy. I bet they have a deal going with the NSA (joking... umm... maybe not!).

Now I an hearing things on this forum like 'hidden administrator account'? What gives? Wow. I am going to hunt down every Adobe product on my computer and delete it. I have had enough.

I will keep Lightroom for the time being, and will do what I can do to lock it down safely. What a pain.

P

pablochint

Participant

Count me in. Same issue. Really disturbs workflow. Please fix this Adobe. I have to sign-in to CC everytime I launch an app. This is my fourth time today doing it with Primere CC.

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