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ashleyv7412
ashleyv7412
Participant
October 1, 2018
Answered

Creative Cloud blank dialog box that wont go away

  • October 1, 2018
  • 8 replies
  • 4407 views

Hello!

A blank dialog box will pop up after I log in. The only way to make it go away is to force Adobe Creative Cloud to close through Task Manager. However, after about a minute it will pop back up. I unticked Launch at login and removed Creative Cloud from Startup options. Creative Cloud is not started when I log in but the blank dialog box still comes up. The software still works but the dialog box wont go away. The option to disable font syncing is greyed out and I can't disabled it. Any help is appreciated.

Thank you!

    This topic has been closed for replies.
    Correct answer AxelMatt

    I would try to reinstall the CC desktop app.

    Uninstall the Adobe Creative Cloud desktop application

    8 replies

    B
    Bruce5F8F
    Participant
    February 18, 2021

    I've had the same issue for a while now. Still no fix from Adobe. Dialog box can only be closed threw task manager. Wich we shouldn't have to do. Overall, very disappointing that Adobe hasn't found a fix . Seems that it is a recurring problem that many experience with or without multi-monitor setups. 

    Sucks that all the money given to a company and noticing, once again, the customer's position in the priority list. Quantity before quality will eventually bite them in the ***.

     

    Hopefully the customer will eventually be a priority to Adobe and most companies. PROFIT before SERVICE !

     

    Will keep using creative cloud and apps until student discount ends.

    Thank you

    Bruce

    M
    mikew39862506
    Participant
    August 20, 2020

    I figured out what the issue was on my computer. I use Nvidia Surround to make my triple monitors into one monitor. I noticed in a game that I got the same blank dialogue box but it would go away when I switched to three single monitors (so not one 5760 x 1080 monitor, instead 3 - 1920 x 1080 monitors). I tried Adobe Creative Cloud without surround turned on, and it went away.

      D
      dan.pedemont
      Participating Frequently
      August 21, 2020

      thanks for the info, i have exactly the same setup, except i wont be disabling Nvidia surround, hopefully adobe can address the issue now they have this information. surely there must have been others who have sorround enabled with this issue

      D
      dan.pedemont
      Participating Frequently
      April 13, 2020

      that same day i had someone from adobe support control my computer and try to fix it. they couldn't. i was told that it would be escalted and hear back from someone about it. i haven't.

      M
      mattywhy
      Participant
      April 13, 2020
      The only thing that worked for me was a workaround in which I removed all of Creative Suite, downloaded and ran the standalone Adobe Acrobat DC installer. This is only an option for me because this is (thankfully) the only Adobe product I use.
      M
      mattywhy
      Participant
      April 3, 2020

      As of yesterday, the following dialog box appears everytime I login, regardless of whether or not Creative Cloud starts. The only other Adobe application I have is Acrobat DC. I have tried all other suggestions out there in the community e.g. uninstall and reinstall, removing files in %appdata%\Adobe\CoreSync but nothing works. Starting a new thread as the rest have been marked as solved.

       

      D
      dan.pedemont
      Participating Frequently
      March 24, 2020

      https://community.adobe.com/t5/get-started/empty-quot-dialog-quot-box-with-only-an-ok-button/td-p/9518889?page=1

      https://community.adobe.com/t5/get-started/empty-dialog-box-opens-on-startup-and-can-not-be-closed/td-p/9525781?page=1

      M
      mattywhy
      Participant
      April 3, 2020

      I have the same issue. It only just started happening as of yesterday. I have tried all suggestions but none work. Besides creative cloud, the only thing I have installed is Acrobat DC.

       

      D
      dan.pedemont
      Participating Frequently
      March 24, 2020

      same issue for me, uninstalling re-install, uninstall re-install as admin, re-install of segoe ui (https://helpx.adobe.com/acrobat/kb/blank-dialogs-or-text-missing.html) ALL do not work. cant even alt-f4 the dialog box, end tasking doesnt work either as it just pops up again. please fix for windows 10

      AxelMatt
      Community Expert
      AxelMattCommunity ExpertCorrect answer
      Community Expert
      October 2, 2018

      I would try to reinstall the CC desktop app.

      Uninstall the Adobe Creative Cloud desktop application

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      arij2010
      arij2010
      Inspiring
      October 2, 2018

      Hi ,

      It's maybe the EULA screen :

      Blank EULA screen appears on Adobe Acrobat XI launch on Mac OS

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