Creative cloud Desktop App disappear every time I lunch it

[ahmed_waheib]

Hello,

Every time I try to lunch the Desktop App it loads and then disappear suddenly. Especially when I try to load the apps.

I have tried to rename OOBE to OOBEbold and AAMUpdater to AAMUpdaterold but the same issue.

I have uninstalled the CC desktop app from my Mac and installed it again then the same issue.

Check the attached images to see when it loads and suddenly it disappeared.

[Sheena Kaul]

Hi ahmed_waheib,

Please refer to the following thread where this issue stands resolved:

Re: Creative Cloud App open and close / crash immediately.

Regards,

Sheena

[ahmed_waheib]

I did the same steps but the same issue.

[Sheena Kaul]

Hi ahmed_wahib,

Please contact support:

https://helpx.adobe.com/contact

Regards,

Sheena

[Jeff A Wright]

Ahmed_waheib please also see Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html for additional steps to resolve the current error you are experiencing.

[ahmed_waheib]

it's the same issue still happen

[Jeff A Wright]

Ahmed_weheib were you able to locate the OPM.db file and remove the OOBE folder successfully?

[ahmed_waheib]

Jeff A Wright i have removed that more than one time and still the same issue. I think it's a bug or something with creative cloud because no error appears to me

[Jeff A Wright]

Ahmed_waheib please contact our support team at Contact Customer Care to work directly with a member of our team to resolve your current error.  I would recommend referencing this discussion so that you do not need to repeat troubleshooting steps already performed.

[ahmed_waheib]

Thanks a lot Jeff A Wright for your support i'll contact Adobe Care for that.