creative cloud desktop sign in doesn't remember name or password

Question

Windows 10 (most recent). Adobe CC (most recent).

Occasionally when I boot up, the CC sign in window comes up, but it does not remember my name (address) or pw. It has in the past. Image below.

What's wrong, and is there a simple/quick fix?

I did some research, and found this thread, which didn't answer the question-- Re: creative cloud doesn't save login credentials/password (leading to this link: "Failed to install" error received when installing Adobe Creative Cloud desktop app )--unless the answer was to uninstall and reinstall CC, which isn't clear from the answer. If that is the case, does that mean uninstalling ALL the Adobe apps, or just the CC management app (the red one with the links).

Thanks,

Gideon

kglad · Accepted Answer

quit your cc desktop appdelete your Adobe PCD folder and SLStore folders, https://helpx.adobe.com/creative-cloud/kb/configuration-error.htmlremove the OPM.db file: Mac OS: You can locate the OPM.db file in the \User\\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion. Windows: You can locate the OPM.db file in the \Users\\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.restart your computer and retry signing in to your cc desktop app