Creative Cloud does not work and can not be reinstalled

[Mirco Fiß]

Hello. I was running CC on my Mac. After all Adobe programs freezed while starting, I deleted the CC and now want to install it on my Mac with Sonoma 14.6.
The downloaded installer starts working and then suddely stops. The dmg disappears and there is nothing on my computer. What can I do? See the Video to understand better: https://drive.google.com/file/d/1ZfHy3ODsAIPAO6r1QH6SaJFi_sjw8wiG/view?usp=sharing

Thank you,
Mirco

[kglad · Accepted solution]

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Shivangi_Gupta]

We're sorry for the trouble. Did you try the suggestions listed by the expert above?

Let us know. ^Shivangi

[Mirco Fiß]

Hello @kglad , hello @Shivangi_Gupta ,

thanks a lot for your help. Following all the steps, I could reinstall the Creative cloud. On the first sight, my workaround also seems to work.

Kindest regards,
Mirco

[kglad]

excellent.  thank you for the follow-up.