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максимг86188822
New Participant
April 13, 2016
Answered

Creative Cloud.exe 3.6.0.248

  • April 13, 2016
  • 2 replies
  • 1881 views

при запуске вылетает с ошибкой

Сигнатура проблемы:

  Имя события проблемы:    BEX

  Имя приложения:    Creative Cloud.exe

  Версия приложения:    3.6.0.248

  Отметка времени приложения:    5706a4bc

  Имя модуля с ошибкой:    StackHash_0a9e

  Версия модуля с ошибкой:    0.0.0.0

  Отметка времени модуля с ошибкой:    00000000

  Смещение исключения:    00000000

  Код исключения:    c0000005

  Данные исключения:    00000008

  Версия ОС:    6.1.7601.2.1.0.256.48

  Код языка:    1049

  Дополнительные сведения 1:    0a9e

  Дополнительные сведения 2:    0a9e372d3b4ad19135b953a78882e789

  Дополнительные сведения 3:    0a9e

  Дополнительные сведения 4:    0a9e372d3b4ad19135b953a78882e789

This topic has been closed for replies.
Correct answer JARVG

Hi Jarvg,

Could you please try to install it in a new admin user account and share the results.

Thanks.


Sorry for the delay.

In my program files folder there were 3 adobe Creative cloud folders with the same content

Adobe Creative Cloud_3.6.0.248

Adobe Creative Cloud_bkp2

Adobe Creative Cloud_bkp3

and 1 empty folder named 'Adobe Creative Cloud'

i have changed the the name of Adobe Creative Cloud_3.6.0.248 to Adobe Creative Cloud and everything is fine now.

I have absolutely no idea what would have caused this, but its solved now

Thanks fore your help

2 replies

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
April 28, 2016

Moving to Creative Cloud Download & Install​

K
Adobe Employee
kumar_rohit
Adobe Employee
April 13, 2016

Hi,

Is this crashing continuously on your machine or it was crashed just once?

Thanks

Rohit

J
JARVG
New Participant
April 13, 2016

I am having the same problem. it crashes continuously

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe CEF Helper.exe

  Application Version: 3.6.0.248

  Application Timestamp: 5706a3f2

  Fault Module Name: libcef.dll

  Fault Module Version: 3.2171.2069.0

  Fault Module Timestamp: 551bdc44

  Exception Code: c0000005

  Exception Offset: 00444106

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1043

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Problem signature:

  Problem Event Name: BEX

  Application Name: Adobe Desktop Service.exe

  Application Version: 3.6.0.248

  Application Timestamp: 5706a483

  Fault Module Name: AdobePIM.dll_unloaded

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 5706a516

  Exception Offset: 5c348ba2

  Exception Code: c0000005

  Exception Data: 00000008

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1043

  Additional Information 1: fa66

  Additional Information 2: fa6696398de2b9f98383d7a3bf5c3ea1

  Additional Information 3: fa66

  Additional Information 4: fa6696398de2b9f98383d7a3bf5c3ea1

I have tried to uninstall but it wont let me I also tried to reinstall but nothing happens

Regards

Jos

J
JARVG
New Participant
April 13, 2016

Hi,

Just restart your machine once and after that follow the below steps:

1. Un-install “Adobe Creative Cloud“ using generic un-installer. This will not remove your installed adobe apps (Uninstall the Adobe Creative Cloud desktop applic... )

2. After successful un-installation, download “Creative Cloud” installer from:  Download Adobe Creative Cloud apps | Free Adobe C...

3. Launch the installer to install “Adobe Creative Cloud” again.

Thanks

Rohit


Thanks for your help, but it wont let me uninstall

Jos

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